Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.70 - $28.60
Work Schedule
Standard Hours
Benefits
Medical
prescription
Health savings account
flexible spending accounts
Dental
Vision
Life insurance
ADandD
disability
Supplemental Health
Employee support
Paid parental leave
Pet insurance
401k
Tuition Reimbursement
Paid vacation
Personal Days
Floating holiday
sick days
Volunteer hours
company holidays
Job Description
AIT Worldwide Logistics is a premier global freight forwarding and supply chain solutions company headquartered in Chicago. With over 40 years of industry expertise, AIT has established itself as a leader in providing comprehensive logistics services tailored to meet the unique needs of businesses across various sectors including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine industries. The company thrives on a consultative approach, building trusted partnerships and a vast global network that spans Asia, Europe, and North America. AIT's service offerings encompass door-to-door deliveries via sea, air, ground, and rail, complemented by customs clearance,... Show More
Job Requirements
- High school or GED
- minimum of 1 year customer service or tracking experience in a freight forwarding environment
- ability to prioritize and manage multiple tasks
- strong communication skills
- proficiency with MS Office
- ability to provide detailed and accurate shipment updates
- ability to troubleshoot and resolve issues
- capability to foster professional relationships
Job Qualifications
- High school or GED required
- associates degree in Business, Logistics or Supply Chain preferred
- minimum of 1 year customer service or tracking experience in a freight forwarding environment
- prior experience with AS400 is a plus
- knowledge of U.S. geography and airport codes is a plus
- basic to intermediate PC skills including MS Office
- ability to prioritize and manage time and tasks effectively
- detail oriented
- excellent organizational, problem solving and analytical skills
- strong communication skills both verbal and written
- team player who works well with others
- strong work ethic with ownership, independence, accountability, and autonomy
- growth mindset with passion for continuous improvement
- customer service focus
Job Duties
- Track and trace shipments to ensure proper movement and delivery
- update shipments with current shipment status including comprehensive notes
- communicate daily with AIT field offices and agent/carrier networks to ensure on-time performance
- troubleshoot and resolve service disruptions
- maintain familiarity with special service conditions and ensure accurate data entry of associated costs
- answer departmental phone lines and emails
- cultivate and foster trusting relationships with AIT agent/carrier networks
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Popular Cities