Divisional Sales & Operations Manager – West Coast Resorts (North)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $96,000.00 - $114,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Employee Discounts
Relocation assistance
Job Description
WHSmith is a leading global travel retailer, renowned for its expansive presence with over 1,700 stores across 30 countries worldwide. Within North America, WHSmith operates through its subsidiaries, Marshall Retail Group (MRG) and InMotion, collectively representing more than half of the company’s international store estate. These specialty retail stores predominantly serve customers in high-traffic locations, including airports and resorts across North America, providing a diverse range of products tailored to travelers' needs. WHSmith's commitment extends beyond retail to fostering customer-focused environments, cultivating leadership, and promoting operational excellence within its teams.
The Divisional Sales & Operations Manager role is a pivot... Show More
The Divisional Sales & Operations Manager role is a pivot... Show More
Job Requirements
- Bachelor's degree in Business, Management, or related field preferred
- 8+ years of progressive retail leadership experience with multi-site responsibility
- proven track record of driving sales growth and operational excellence in a complex environment
- strong financial and analytical skills with experience managing budgets and KPIs
- ability to travel frequently and work collaboratively across a matrixed organization
Job Qualifications
- Bachelor's degree in Business, Management, or related field preferred
- 8+ years of progressive retail leadership experience with multi-site responsibility
- proven track record of driving sales growth and operational excellence in a complex environment
- strong financial and analytical skills with experience managing budgets and KPIs
- ability to travel frequently and work collaboratively across a matrixed organization
- strategic planning and organizational alignment
- data-driven decision making and performance analysis
- collaborative leadership and communication
- problem solving and adaptability under tight timelines
- continuous improvement and operational excellence mindset
- leads with clarity, accountability, and purpose
- builds trust and alignment across teams and functions
- demonstrates resilience, decisiveness, and a growth mindset
- inspires a culture of excellence and customer focus in every store
Job Duties
- Lead, coach, and develop multi-site managers to build strong leadership and operational capability across all stores
- champion a performance-driven, inclusive culture that prioritizes employee engagement and customer excellence
- partner with HR and Training teams to identify and develop future leaders through coaching and succession planning
- deliver sales, labor, and profit targets through disciplined execution and data-driven decision making
- ensure all stores adhere to brand standards, policy compliance, and operational processes
- conduct regular business reviews and store visits to assess execution, identify opportunities, and drive accountability
- partner with Facilities and Support teams to resolve operational issues and maintain store readiness
- analyze sales trends, labor utilization, and P&L performance to develop action plans that maximize results
- manage labor and expense budgets to ensure profitability within assigned division
- support strategic initiatives and new programs that enhance financial and operational outcomes
- collaborate with Commercial, Marketing, and Merchandising to launch promotions and assortment strategies
- partner with Facilities and Construction to support store refreshes, openings, and closures
- build relationships with landlords and airport authorities to ensure effective communication and brand representation
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: