Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $120,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with employer match
Paid Time Off
Monday thru Friday work schedule
Job Description
SmartStop Self Storage is a leading diversified real estate company in the self-storage sector, operating across the United States and Canada. Known for its commitment to exceptional customer service, SmartStop has earned prestigious accolades including Newsweek's Best Customer Service award in 2021, 2022, and 2023 among Storage Center companies, as well as Reputation's 800 Award for 2023. The company is also recognized as a top workplace, voted by the Orange County Register and valued by its dedicated, enthusiastic employees. SmartStop fosters a culture that encourages embracing change and innovation to enhance the journey of both customers and employees alike. They... Show More
Job Requirements
- Bachelor's degree preferred
- Must have multi-unit retail sales/service operations leadership experience
- Proven track record of meeting or exceeding performance standards
- Excellent communication skills
- Strong leadership, coaching, and staff development abilities
- Ability to analyze and solve problems
- Capacity to manage multiple projects and interruptions
- Ability to work efficiently under pressure and meet deadlines
- Must be able to work independently with minimal supervision
- Proficient in MS Office and web-based applications
- Willingness and ability to travel within the district
- Passionate about customer service and team motivation
Job Qualifications
- Must have multi-unit retail sales/service operations leadership experience, preferably in transferable industry such as retail sales, hotel, restaurant, leasing, travel, car rental, or equipment rental
- Proven ability to consistently meet and exceed performance standards
- Excellent communication, interpersonal, and motivational skills
- Proven ability to lead, develop, and coach staff
- Strong analytical and problem-solving abilities
- Ability to prioritize multiple projects and deal with numerous interruptions
- Works well under pressure while meeting deadlines consistently
- Ability to work independently with minimal supervision
- Demonstrated leadership in building, developing and retaining high-performing teams of hourly employees in a retail, sales, service or related industry
- Exceptional communication, people skills, and time management skills
- Proficient in MS Office and web-based systems
- Passion for customer service excellence and coaching staff
- Bachelor's Degree preferred
Job Duties
- Accountable for all district store activities and operations impacting customers, staff, and the achievement of company goals/expectations through direct interaction and use of appropriate company resources
- Meets company revenue goals by achieving or exceeding monthly budget expectations
- Conducts facility audits to ensure physical and operational standards are being met
- Directly oversees daily activities and scheduling of staff and provides feedback, positive and corrective
- Recruits, interviews, and hires new staff members
- Leads by example, creating a climate in which staff want to do their best by leading and communicating a shared vision with teammates and providing coaching and development
- Travels within the designated area to every store and to other designated locations as directed by the company to attend meetings and training sessions
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: