Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $120,000.00
Work Schedule
Standard Hours
Benefits
Base pay starting at $90,000
bonus potential
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with employer match
Paid Time Off
Monday thru Friday work schedule
Job Description
SmartStop Self Storage is a leading diversified real estate company focused on the self-storage industry, operating across the United States and Canada. Renowned for its dedication to exceptional customer service, SmartStop has earned prestigious recognitions such as Newsweek's Best Customer Service awards in 2021, 2022, and 2023 among Storage Center companies, as well as Reputation's 800 Award for 2023. The company also prides itself on being a top workplace, having been voted the Orange County Register's TOP WORKPLACE in both 2022 and 2023 by its dedicated employees. These accolades underscore SmartStop's commitment to fostering a positive and rewarding work environment... Show More
Job Requirements
- Bachelor’s Degree preferred
- Multi-unit retail sales or service operations leadership experience required
- Strong communication and interpersonal skills
- Proven leadership and coaching abilities
- Proficient in MS Office and web-based systems
- Ability to work independently and handle pressure
- Availability for travel within designated district
- Commitment to customer service excellence
- Ability to manage multiple projects and prioritize tasks
- Experience in building and retaining high-performing teams
Job Qualifications
- Multi-unit retail sales or service operations leadership experience, preferably in transferable industry such as retail sales, hotel, restaurant, leasing, travel, car rental, or equipment rental
- Proven ability to consistently meet and exceed performance standards
- Excellent communication, interpersonal, and motivational skills
- Proven ability to lead, develop, and coach staff
- Strong analytical and problem-solving abilities
- Ability to prioritize multiple projects and handle interruptions
- Works well under pressure and meets deadlines consistently
- Ability to work independently with minimal supervision
- Demonstrated leadership in building and retaining high-performing teams of hourly employees in retail, sales, service, or related industry
- Exceptional communication, people, and time management skills
- Proficient in MS Office and web-based systems
- Passion for customer service excellence and coaching staff
- Bachelor’s Degree preferred
Job Duties
- Accountable for all district store activities and operations impacting customers, staff, and company goals
- Meets company revenue goals by achieving or exceeding monthly budget expectations
- Conducts facility audits to ensure physical and operational standards are met
- Directly oversees daily staff activities and scheduling, providing positive and corrective feedback
- Recruits, interviews, and hires new staff members
- Leads by example, creating a positive work climate through coaching and development
- Travels within designated area to stores and for meetings and training
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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