Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $127,000.00
Work Schedule
Standard Hours
Benefits
Annual compensation including base pay and performance bonuses
Comprehensive group healthcare including medical, dental, vision and life insurance
401(k) with employer match
Paid Time Off
Monday through Friday work schedule
Job Description
SmartStop Self Storage is a leading company in the self-storage industry operating across the United States and Canada. As a diversified real estate company, SmartStop has established a strong reputation for delivering outstanding customer service and operational excellence. The company has garnered significant industry recognition, including being awarded Newsweek's Best Customer Service for three consecutive years (2021, 2022, and 2023) and receiving the prestigious Reputation's 800 Award in 2023. Additionally, SmartStop has been voted a Top Workplace in 2022 and 2023 by the Orange County Register and its dedicated employees, highlighting the organization's commitment to a positive company culture and... Show More
Job Requirements
- Bachelor's degree preferred
- Multi-unit retail sales/service operations leadership experience
- Proven ability to meet and exceed performance standards
- Excellent communication skills
- Strong leadership and coaching capabilities
- Proficient in MS Office and web-based systems
- Ability to travel within designated areas
- Ability to work independently and under pressure
- Strong analytical and problem-solving skills
Job Qualifications
- Multi-unit retail sales/service operations leadership experience, preferably in transferable industry such as retail sales, hotel, restaurant, leasing, travel, car rental, or equipment rental
- Proven ability to consistently meet and exceed performance standards
- Excellent communication, interpersonal, and motivational skills
- Proven ability to lead, develop, and coach staff
- Strong analytical and problem-solving abilities
- Ability to prioritize multiple projects and deal with numerous interruptions
- Works well under pressure while meeting deadlines consistently
- Ability to work independently with minimal supervision
- Demonstrated leadership in building, developing and retaining high-performing teams of hourly employees in a retail, sales, service or related industry
- Exceptional communication, people skills, and time management skills
- Proficient in MS Office and web-based systems
- Passion for customer service excellence and coaching staff
- Bachelor's degree preferred
Job Duties
- Accountable for all district store activities and operations impacting customers, staff, and the achievement of company goals/expectations through direct interaction and use of appropriate company resources
- Meets company revenue goals by achieving or exceeding monthly budget expectations
- Conducts facility audits to ensure physical and operational standards are being met
- Directly oversees daily activities and scheduling of staff and provides feedback, positive and corrective
- Recruits, interviews, and hires new staff members
- Leads by example, creating a climate in which staff want to do their best by leading and communicating a shared vision with teammates and providing coaching and development
- Travels within the designated area to every store and to other designated locations as directed by the company to attend meetings and training sessions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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