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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $140,000.00 - $175,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Dental Insurance
401(k)
Commuter assistance
Disability insurance
Tuition Reimbursement
Vision Insurance
Parental leave
Health Insurance
Paid parental leave
Job Description
Coach is a prestigious global fashion house that was founded in New York City in 1941. Renowned for its innovative approach and commitment to quality, Coach has established itself as a leader in luxury accessories and lifestyle products. The brand is inspired by Creative Director Stuart Vevers and is deeply rooted in the inclusive and courageous spirit of its hometown, New York. As a key player in the fashion industry, Coach prides itself on crafting beautiful, timeless products designed to empower individuals to express their true selves authentically. Being a part of the Tapestry portfolio, Coach benefits from the strength... Show More
Job Requirements
- Bachelor’s degree or equivalent work experience
- 5+ years of experience in retail or food service management
- 2+ years of multi-unit or district management experience
- strong leadership and interpersonal skills
- ability to travel extensively across North America
- ability to work in a hybrid environment
- proficiency in data analysis and financial report interpretation
- excellent communication skills
- passion for the coffee and fashion industries
- commitment to customer service excellence
Job Qualifications
- 5+ years of retail or food service management experience
- minimum 2 years in multi-unit or district management role
- proven ability to manage multiple locations and drive financial and operational results
- strong leadership, communication, and organizational skills
- ability to analyze data and make informed business decisions
- passion for coffee and commitment to outstanding customer experience
- willingness to travel extensively within North America
Job Duties
- Recruit, train, and mentor store managers and lead supervisors to maintain company standards and promote a positive team environment
- Provide ongoing coaching and development to ensure high performance and engagement
- Conduct regular performance reviews and address areas requiring improvement
- Foster a culture of teamwork, customer focus, and continuous improvement
- Work closely with retail teams to enhance employee and customer experience
- Ensure all stores comply with company policies, health and safety regulations, and best practices
- Perform regular store visits to assess cleanliness, product quality, and customer experience
- Monitor store performance through KPIs such as sales, profitability, customer satisfaction, and employee retention
- Implement strategies to optimize labor costs, inventory management, and operating expenses
- Drive district-level sales by executing company initiatives and marketing campaigns
- Analyze financial reports to identify opportunities for revenue and profit growth
- Collaborate with store managers to meet or exceed sales targets and manage store-level P&Ls
- Manage budgets and resources to maximize profitability
- Ensure exceptional customer service standards across all locations
- Address and resolve customer complaints to ensure satisfaction
- Promote the company’s brand and values within the community
- Oversee product ordering and inventory to prevent stock issues
- Work with vendors and supply chain teams to ensure timely product delivery
- Ensure compliance with food safety standards and maintain product freshness
- Assist in development and execution of company-wide initiatives
- Collaborate with corporate teams on operational changes, new product launches, or marketing strategies
- Support new store openings from staffing to training and operational readiness
- Lead end-to-end new store openings ensuring timely execution and operational readiness
- Partner with cross-functional teams like Real Estate, Construction, IT, Supply Chain, HR, and Visual Merchandising for store openings
- Develop and manage opening timelines and critical milestones
- Oversee staffing, onboarding, and training for new store teams
- Ensure point of sale setup, inventory accuracy, store organization, and safety compliance
- Lead opening-week execution including grand openings and peak traffic management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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