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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $80,000.00
Work Schedule
Standard Hours
Job Description
Dunkin' Donuts, founded in 1950 by Bill Rosenberg in Quincy, Massachusetts, has grown to become the world's leading baked goods and coffee chain. Known for its iconic donuts and wide variety of coffee offerings, the brand serves more than 3 million customers daily across its numerous locations globally. With its rich history of innovation in the quick-service restaurant industry and a commitment to quality and customer satisfaction, Dunkin' Donuts has established itself as a trusted name in the food and beverage sector. The company operates a large network of franchised restaurants, providing opportunities for growth and development in the restaurant... Show More
Job Requirements
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
- College degree preferred
- Ability to travel regularly between restaurants
- Willingness to work in fast-paced, physically demanding environments
- Standing for long periods
- Repetitive motion including bending, stooping and reaching
- Lifting packages
- Wearing a headset if applicable
Job Qualifications
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
- Strong analytical skills and business acumen
- Works well with others in a fun, fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and embrace change
- Guest focused
- Ability to train and develop a team
- Time management
- Problem solving
- Motivating others
- Standing on feet
- Repetitive motion including bending, stooping and reaching
Job Duties
- A Market Leader generally provides leadership, coaching and direction to approximately 5-8 restaurants
- A ML supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards
- Able to perform all duties of restaurant team members and restaurant managers
- Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
- Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
- Understand local marketing area and competitor trends
- Establish sales and service goals with franchise owners and restaurant managers
- Provides great guest service and resolves issues
- Lead team meetings
- Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
- Ensure that restaurants correctly execute new products and processes in a marketing window
- Develop business plans for their portfolio and develop action plans with franchise owners
- Drive a clear vision and clearly communicates to the team
- Engages with Dunkin’ Brands Field Operations team as appropriate
- Recruit hire, onboard and develop restaurant managers
- Plan, monitor, appraise and review restaurant employee performance
- Manage and coordinate the Restaurant Management team to support their restaurant performance &execution
- Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction
- Lifting packages
- Wearing a headset (if applicable)
- Working in a small space
- Requires travel between restaurants
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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