Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Uniform allowance
Job Description
The hiring establishment is a reputable company that specializes in providing cabin service coordination and management within airport environments. This company prides itself on delivering efficient and reliable communication solutions between cabin service agents, airport management, and clients. Known for maintaining high standards in customer service and operational excellence, the company fosters a professional and supportive work environment, emphasizing adherence to industry regulations and client satisfaction.
Primarily operating in the aviation service sector, this company plays a vital role in facilitating smooth airport operations. The position offered is a Cabin Service Coordinator role, which involves coordinating communications between the ... Show More
Primarily operating in the aviation service sector, this company plays a vital role in facilitating smooth airport operations. The position offered is a Cabin Service Coordinator role, which involves coordinating communications between the ... Show More
Job Requirements
- Must be 18 years of age or older
- Must have a reliable telephone and transportation number
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet requirements to obtain a security sensitive identification badge
- Must be a US citizen or have necessary authorization from the immigration and naturalization service
- Must always display identification badges
- Must adhere to company policies and procedures
Job Qualifications
- High School diploma or equivalent
- Previous airport and/or customer service experience preferred
- Previous radio or phone dispatch experience desirable
- Previous supervisory experience preferred
- Good working knowledge of office software applications
- Ability to communicate clearly and concisely in English verbally and in writing
- Detail-oriented with ability to perform with minimal supervision
- Excellent radio and telephone skills
- Ability to handle multiple situations simultaneously
- Ability to work from verbal and written instructions
- Possess tact to deal with various situations
- Treat all information as confidential
Job Duties
- Coordinate communications between cabin service agent team and management
- Provide updates and notifications between the client and employees
- Ensure all data is recorded according to company procedures
- Work with Client Special Services Representatives to meet service requests
- Pull assignments or work orders from the computer as needed
- Complete accurate and timely reports
- Maintain knowledge of FAA, TSA, airline, and company regulations
- Keep supervisor informed of needs and problems
- Maintain cleanliness of work area and report maintenance needs
- Escalate issues to operations manager immediately
- Deal courteously with employees and passengers
- Communicate effectively with employees
- Maintain service transaction records in tracking programs or logs
- Generate reports on service performance
- Respond professionally to telephone and radio calls
- Maintain and distribute radios
- Complete documentation thoroughly and timely
- Provide information and directions to passengers
- Project a positive image and respond courteously to inquiries
- Attend meetings and inservices
- Use appropriate communication channels and maintain records as required
- Adhere to company dress code and policies
- Utilize company and client resources conscientiously
- Perform other duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: