Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Job Description
This opportunity is offered by a company operating in the airport services industry, specializing in cabin services and passenger support operations. The company is known for delivering exceptional client and employee communications management within fast-paced, regulated airport environments. It plays a pivotal role in coordinating with multiple stakeholders including airport personnel, airline representatives, and passengers to ensure smooth service delivery. The establishment values precision, confidentiality, and compliance with various federal regulations such as the FAA, TSA, and airline-specific guidelines.
The role in question is a critical link in maintaining communication channels between the client and the cabin service a... Show More
The role in question is a critical link in maintaining communication channels between the client and the cabin service a... Show More
Job Requirements
- Treat all information as confidential
- possess tact to deal with various situations and people
- ability to work from verbal and written instructions
- communicate clearly and concisely in English verbally and in writing
- detail-oriented and able to perform with minimal supervision
- able to handle multiple situations simultaneously
- excellent radio and telephone skills
- able to lift, stoop, squat, push, stand, and bend throughout shift
- able to lift, carry, and hold up to 75 lbs
- pass pre-employment and random drug tests
- complete criminal background check
- meet requirements to obtain security sensitive identification badge
- be US citizen or have immigration authorization
Job Qualifications
- High school diploma or equivalent
- previous airport and/or customer service experience preferred
- previous radio or phone dispatch experience desirable
- previous supervisory experience preferred
- good working knowledge of office software applications such as word processing, spreadsheet, and data management
- must be 18 years of age or older
- must have reliable telephone and transportation
Job Duties
- Coordinate communications between the cabin service agent team and management and update the client and employees
- ensure all data is recorded according to company procedures
- work with client special services representatives to meet service requests
- pull assignments or work orders from computer as needed
- complete reports accurately and timely
- stay familiar with FAA, TSA, airline, and company regulations
- keep supervisor informed of needs and problems and maintain cleanliness of work area
- escalate issues to operations manager immediately
- deal courteously with employees and passengers
- communicate effectively with fellow employees
- maintain service transactions in cabin service tracking program or appropriate format
- generate reports of service performance
- respond to telephone and radio calls professionally
- maintain and distribute radios where applicable
- complete documentation and reports thoroughly and promptly
- provide general information and directions to passengers
- project positive image and respond courteously to inquiries
- attend meetings and trainings
- use proper communications channels and maintain records and files
- adhere to uniform and identification badge policies
- follow company policies and contribute to achievement of company objectives
- utilize company and client resources effectively
- perform other duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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