Job Overview
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Career development opportunities
Professional training
Employee assistance program
Retirement Plan
Job Description
This job opportunity is offered by a reputable company specializing in airport cabin services, a key player in providing seamless customer support and operational efficiency in the aviation industry. The organization is committed to upholding the highest standards of compliance, safety, and customer service, ensuring a smooth experience for both airline clients and passengers. With a strong emphasis on teamwork and communication, the company fosters a professional work environment where employees are encouraged to develop valuable skills and contribute to overall operational success.
The role focuses on coordinating communications between the cabin service agent team, management, and clients. Th... Show More
The role focuses on coordinating communications between the cabin service agent team, management, and clients. Th... Show More
Job Requirements
- Treat all information as confidential
- Possess tact to deal with all levels of situations, client representatives, employees and the public
- Ability to work from verbal and written instructions
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug test
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary authorization from the immigration and naturalization service (INS)
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Previous radio and phone dispatch experience desirable
- Previous supervisory experience preferred
- Good working knowledge of office environment software applications including word processing, spreadsheet, and data management
- Must be 18 years of age or older
- Must have a reliable telephone and transportation number
- Ability to communicate in English clearly and concisely both verbally and in writing
- Detail-oriented and able to perform with minimal supervision
- Excellent radio and telephone communication skills
- Ability to handle multiple situations simultaneously
Job Duties
- Coordinate communications to the cabin service agent team and management as well as updates and notifications between the client and employees
- Ensure all data is recorded according to company procedures
- Work with client special services representatives to ensure all requests for services are met
- Pull assignments or work orders from computer as needed
- Prepare and submit reports accurately and in a timely manner
- Maintain cleanliness and report maintenance needs in the immediate work area
- Escalate issues to operations manager immediately
- Communicate effectively with fellow employees and client representatives
- Maintain all service transactions in cabin service tracking program or appropriate format
- Receive and respond to telephone and radio calls professionally and timely
- Distribute and maintain radios
- Provide general information and directions to passengers
- Project a positive image and respond to inquiries courteously
- Attend meetings and inservices as required
- Comply with all safety requirements and use proper equipment and PPE
- Adhere to company policies and procedures and participate in company objectives
- Perform other duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: