Job Overview
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Employee assistance program
Uniform allowance
Job Description
This opportunity is offered by a company specializing in cabin service agent operations within the aviation industry. The company provides critical support for airline operations, ensuring seamless communication between client representatives, cabin service teams, and management. It operates in the highly regulated environment of airports and focuses on delivering outstanding customer and operational service in line with FAA, TSA, and airline regulations. The establishment values professionalism, efficiency, and compliance while fostering a positive and safe workplace environment to meet rigorous industry standards.
The role centers on coordinating communication and service updates between cabin service agents and their manageme... Show More
The role centers on coordinating communication and service updates between cabin service agents and their manageme... Show More
Job Requirements
- Must be 18 years of age or older
- Must have a reliable telephone and transportation number
- Treat all information as confidential
- Possess tact to deal with client representatives, employees and the public
- Ability to work from verbal and written instructions
- Ability to communicate in English clearly and concisely verbally and in written form
- Detail-oriented and perform with minimal supervision
- Ability to handle multiple situations simultaneously
- Must have excellent radio/telephone skills
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry and/or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a US citizen or possess necessary authorization from the immigration and naturalization Service
- Must adhere to all Client/company regulations
- Must be attired in proper uniform or business attire with identification visible at all times
- Must comply with all safety requirements including wearing proper PPE and attending required safety training
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Previous radio/phone dispatch experience desirable
- Previous supervisory experience preferred
- Good working knowledge of office software applications such as word-processing, spreadsheet and data management
- Ability to communicate clearly and concisely verbally and in written form
- Detail-oriented with ability to perform with minimal supervision
- Ability to handle multiple situations simultaneously
- Excellent radio/telephone skills
Job Duties
- Coordinate communications between cabin service agent team and management
- Provide updates and notifications between the client and employees
- Ensure all data is recorded according to company procedures
- Work with client special services representatives to ensure requests are met
- Pull assignments or work orders from computer as needed
- Actively participate in the Safety Management System
- Prepare accurate and timely reports
- Maintain service transactions in tracking programs or manual logs
- Receive and respond to telephone and radio calls professionally
- Maintain and distribute radios where applicable
- Keep supervisor informed of needs and problems in assigned areas
- Maintain cleanliness of work area and report maintenance needs
- Escalate issues to operations manager immediately
- Deal courteously with employees and passengers
- Provide general information and directions to passengers
- Attend meetings and inservices as required
- Utilize communications channels and maintain required records, reports and files
- Adhere to company policies and participate in achievement of objectives
- Use company resources conscientiously and cost-effectively
- Perform other duties as requested
- Comply with all safety requirements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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