Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Employee assistance program
Uniform allowance
Job Description
The hiring establishment is a company specializing in providing cabin service agent support within the aviation industry, specifically servicing airport operations, airlines, and their customers. This company is committed to delivering excellent communication and coordination between cabin service agents, their management teams, and client representatives to ensure smooth and efficient operations. The company values reliability, professionalism, and compliance with industry regulations such as those set forth by the Federal Aviation Administration (FAA), Transportation Security Administration (TSA), airlines, and other governing bodies.
This role is structured as a full-time position dedicated to coordinating communications with cabin service agent teams and m... Show More
This role is structured as a full-time position dedicated to coordinating communications with cabin service agent teams and m... Show More
Job Requirements
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with clients, employees, and public
- Follow verbal and written instructions
- Handle multiple situations simultaneously
- Able to lift, stoop, squat, push, stand, and/or bend throughout shift
- Able to lift, carry, or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet requirements to obtain security sensitive identification badge
- Must be U.S. citizen or have proper authorization from INS
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Prior radio or phone dispatch experience desirable
- Supervisory experience preferred
- Proficiency in office software such as word processing, spreadsheets, and data management
- Ability to communicate clearly and concisely in English verbally and in writing
- Strong multitasking and detail orientation skills
- Ability to work independently with minimal supervision
- Excellent radio and telephone communication skills
Job Duties
- Coordinate communications with cabin service agent team and management
- Monitor and update client and employee notifications
- Record all data according to company procedures
- Generate and maintain reports of service performance
- Respond promptly to telephone and radio calls from client and employees
- Maintain and distribute radios and related equipment
- Provide general information and directions to passengers
- Ensure compliance with FAA, TSA, airline, and company regulations
- Escalate issues to operations manager immediately
- Attend meetings and training sessions as required
- Maintain cleanliness and report maintenance needs in work area
- Utilize communication channels effectively and keep accurate records
- Adhere to company dress code and badge visibility policies
- Employ company equipment and resources responsibly
- Perform other related duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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