Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Uniform allowance
Professional Development
Job Description
The organization hiring for this position operates within the airport services industry, providing essential cabin service support to airlines and their passengers. This company plays a critical role in ensuring smooth communication and coordination between the client airlines, cabin service agents, and airport management. Their services are vital for maintaining high standards of operational efficiency and customer satisfaction in busy airport environments, where timely and accurate communication is paramount. Known for their dedication to compliance with federal regulations and airline company policies, this establishment values professionalism, reliability, and a strong commitment to safety and security within the aviation services sector.Show More
Job Requirements
- Treat all information as confidential
- Ability to work from verbal and written instructions
- Ability to handle multiple situations simultaneously
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Ability to lift, stoop, squat, push, stand, and bend during shift
- Ability to lift, carry, or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete criminal background check
- Must meet requirements for security-sensitive identification badge
- Must be US citizen or have necessary immigration authorization
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Previous radio/phone dispatch experience desirable
- Previous supervisory experience preferred
- Proficient in word-processing, spreadsheet, and data management software
- Ability to communicate clearly verbally and in writing
- Detail-oriented with minimal supervision
- Excellent radio/telephone skills
Job Duties
- Coordinate communications between cabin service agents and management
- Update and notify client and employees
- Record all data according to company procedures
- Work with client special services representatives to meet service requests
- Pull assignments or work orders from computer
- Complete reports accurately and timely
- Escalate issues to operations manager immediately
- Maintain cleanliness and report maintenance needs
- Communicate effectively with employees and passengers
- Maintain and distribute radios
- Generate service performance reports
- Respond professionally to telephone and radio calls
- Provide general information and directions to passengers
- Attend meetings and inservices as required
- Adhere to company policies and regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: