Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Paid holidays
Job Description
The hiring organization operates in the airport services industry, specializing in delivering top-tier communication and coordination support within the cabin service domain. This establishment is committed to maintaining high standards of service by ensuring seamless communication flow between cabin service agents, management, employees, and clients. Their operations are critical in upholding compliance with strict aviation regulations and improving overall passenger and client experience at the airport. Dedicated to safety, accuracy, and professionalism, the company values employees who can handle complex environments and manage multiple tasks efficiently. This role is ideal for individuals seeking a position in airport services with a... Show More
Job Requirements
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Must be able to lift, stoop, squat, push, stand, and/or bend throughout the shift
- Must be able to lift, carry, or hold up to 75 lbs
- Must pass pre employment and random drug test
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the US or possess necessary authorization from immigration and naturalization service
- Must be able to work from verbal and written instructions
- Must maintain confidentiality of information
- Must communicate effectively in English
- Must perform duties with minimal supervision
- Must maintain proper uniform or business attire with visible identification badge
Job Qualifications
- High school diploma or equivalent
- Previous airport or customer service experience preferred
- Previous radio or phone dispatch experience desirable
- Previous supervisory experience preferred
- Good working knowledge of office software applications such as word processing, spreadsheets, and data management
- Ability to communicate clearly and concisely in English both verbally and in writing
- Detail oriented with ability to work independently with minimal supervision
- Ability to handle multiple tasks simultaneously
- Excellent radio and telephone skills
- Ability to treat all information as confidential
- Tactful and professional demeanor when dealing with clients, employees, and the public
Job Duties
- Coordinate communications to the cabin service agent team and management
- Manage updates and notifications between clients and employees
- Ensure all data is accurately recorded according to company procedures
- Work closely with client special services representatives to meet service requests
- Pull assignments or work orders from computer systems as needed
- Complete accurate reports in a timely manner
- Maintain familiarity and compliance with FAA, TSA, airline, and company regulations
- Keep supervisors informed about needs and issues in assigned areas
- Maintain cleanliness and report maintenance needs in work area
- Escalate operational issues to the operations manager promptly
- Communicate courteously with employees, passengers, and client representatives
- Maintain tracking and reporting of service transactions
- Receive and respond professionally to telephone and radio communications
- Manage radio devices and distribute as necessary
- Provide general information and directions to passengers
- Attend meetings and in-service training as required
- Ensure proper uniform or business attire and visible identification badges
- Adhere to company policies and participate in achieving company objectives
- Use company and client resources efficiently
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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