Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $28.56
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Uniform allowance
Training and development opportunities
Job Description
Our company is a leading provider of comprehensive cabin service solutions across various airport locations in the United States. We specialize in ensuring seamless communication and operational coordination between cabin service teams, management, and clients, with a strong commitment to safety, efficiency, and customer satisfaction. Adhering to strict federal and industry regulations, our organization places high value on professionalism, teamwork, and responsiveness in the dynamic airport environment. This role is crucial in maintaining the smooth flow of information and service delivery to support airline operations and enhance passenger experience.
We are currently seeking a dedicated Cabin Service Communications Coordi... Show More
We are currently seeking a dedicated Cabin Service Communications Coordi... Show More
Job Requirements
- Must be 18 years of age or older
- must have a reliable telephone and transportation
- treat all information as confidential
- possess tact to deal with all levels of situations, client representatives, employees and the public
- ability to work from verbal and written instructions
- ability to communicate clearly in English verbally and in written form
- must be detail oriented and perform with minimal supervision
- must handle multiple situations simultaneously
- must have excellent radio and telephone skills
- must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- must be able to lift, carry and/or hold up to 75 lbs
- must pass pre-employment and random drug tests
- must complete a criminal background check
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the US or possess necessary authorization from the immigration and naturalization Service
- must adhere to company policies and procedures
Job Qualifications
- High School diploma or equivalent
- previous airport and/or customer service experience preferred
- previous radio or phone dispatch experience desirable
- previous supervisory experience preferred
- good working knowledge of office software applications including word-processing, spreadsheet, and data management
- excellent radio and telephone communication skills
- ability to communicate clearly and concisely in English verbally and in written form
- ability to handle multiple situations simultaneously
- detail-oriented and able to perform with minimal supervision
Job Duties
- Coordinate communications to the cabin service agent team and management
- send updates and notifications between the Client and employees
- ensure all data is recorded according to company procedures
- pull assignments or work orders from computer as needed
- prepare accurate and timely reports
- familiarize with and abide by all Client and company regulations
- collaborate with Client Special Services Representatives to meet service requests
- escalate issues to Operations Manager immediately
- maintain cleanliness of immediate work area and report maintenance needs
- communicate effectively with employees and clients
- maintain and distribute radios
- respond professionally to telephone and radio calls
- provide general information and directions to passengers
- attend meetings and inservices as required
- adhere to company policies and participate in achievement of company objectives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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