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Dispatcher/Pager

G2 Secure Staff, L.L.C. logo

G2 Secure Staff, L.L.C.

Dispatcher/Pager

Portland, ME, USA|Onsite

Job Overview

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Employment Type

Hourly
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Uniform allowance
Professional Development

Job Description

The hiring establishment is a company specializing in providing cabin service operations at airports, ensuring seamless communication and coordination between service agents, management, and clients. This company operates within the aviation support services sector, focusing on delivering high-quality customer service and operational efficiency in the airport environment. It stands out through its emphasis on adherence to regulations, effective communication, and professional conduct, playing a critical role in the overall airport passenger experience. The company prides itself on meticulous record-keeping and compliance with safety and security standards, including regulations mandated by the FAA, TSA, and other airline authorities.

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Job Requirements

  • High school diploma or equivalent
  • Previous airport and/or customer service experience preferred
  • Previous radio/phone dispatch experience desirable
  • Previous supervisory experience preferred
  • Must have good working knowledge of office environment software applications
  • Must be 18 years of age or older
  • Must have a reliable telephone and transportation number
  • Treat all information as confidential
  • Possess tact to deal with all levels of situations, client representatives, employees and the public
  • Ability to work from verbal and written instructions
  • Ability to communicate in English clearly and concisely verbally and in written form
  • Must be detail-oriented and perform with minimal supervision
  • Must be able to handle multiple situations simultaneously
  • Must have excellent radio/telephone skills
  • Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
  • Must be able to lift, carry and/or hold up to 75 lbs
  • Must pass pre-employment and random drug test
  • Must complete a criminal background check
  • Must meet necessary requirements to obtain a security sensitive identification badge
  • Must be a citizen of the US or possess necessary authorization from the immigration and naturalization Service (INS)

Job Qualifications

  • High school diploma or equivalent
  • Previous airport and/or customer service experience preferred
  • Previous radio/phone dispatch experience desirable
  • Previous supervisory experience preferred
  • Must have good working knowledge of office environment software applications such as word-processing, spreadsheet, data management
  • Must be 18 years of age or older
  • Must have a reliable telephone and transportation number
  • Treat all information as confidential
  • Possess tact to deal with all levels of situations, client representatives, employees, and the public
  • Ability to work from verbal and written instructions
  • Ability to communicate in English clearly and concisely verbally and in written form
  • Must be detail-oriented and perform with minimal supervision
  • Must be able to handle multiple situations simultaneously
  • Must have excellent radio/telephone skills
  • Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
  • Must be able to lift, carry and/or hold up to 75 lbs
  • Must pass pre-employment and random drug test
  • Must complete a criminal background check
  • Must meet necessary requirements to obtain a security sensitive identification badge
  • Must be a citizen of the US or possess necessary authorization from the immigration and naturalization Service (INS)

Job Duties

  • Coordinate communications to the cabin service agent team and management
  • Update and notify between the client and employees
  • Ensure all data is recorded according to company procedures
  • Work with client special services representatives to ensure all requests for services are met
  • Pull assignments or work orders from computer as needed
  • Complete reports accurately and in a timely manner
  • Keep supervisor informed of needs and problems in assigned areas
  • Maintain cleanliness of immediate work area and report maintenance needs
  • Escalate issues to operations manager immediately
  • Deal courteously and tactfully with fellow employees and passengers if necessary
  • Communicate effectively with fellow employees
  • Maintain all service transactions in cabin service tracking program or appropriate format
  • Create and generate reports of service performance
  • Receive and respond to telephone and radio calls from client representatives and employees
  • Maintain and distribute radios where applicable
  • Complete documentation and reports thoroughly and timely
  • Provide general information and directions to passengers
  • Project a positive image and respond to inquiries from airlines, staff and public courteously
  • Attend meetings and inservices as required
  • Utilize appropriate communications channels and maintain records, reports and files
  • Adhere to company policies and procedures and participate in company objectives
  • Utilize company and client equipment, supplies and resources conscientiously
  • Perform other duties as requested

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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