Job Overview
Employment Type
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Our company is a leading provider of specialized ground and cabin services at major airports across the United States. We are committed to delivering exceptional support to airline clients by ensuring efficient and effective communication and coordination across all service operations. As a key player in the aviation support industry, we pride ourselves on upholding strict adherence to federal aviation regulations and delivering unparalleled customer service. Our dedicated team of professionals works closely with airlines and airport authorities to facilitate smooth service delivery, enhance passenger experiences, and maintain operational excellence. We operate in a dynamic, fast-paced environment where safety, accuracy,... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Reliable telephone and transportation
- Ability to treat all information as confidential
- Ability to deal tactfully with client representatives, employees, and public
- Ability to work from verbal and written instructions
- Must communicate clearly in English verbally and in writing
- Detail-oriented and able to perform with minimal supervision
- Must handle multiple situations simultaneously
- Excellent radio and telephone skills
- Ability to lift, stoop, squat, push, stand, and bend throughout the shift
- Ability to lift, carry, or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must obtain a security sensitive identification badge
- Must be a US citizen or have necessary immigration authorization
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Previous radio and phone dispatch experience desirable
- Previous supervisory experience preferred
- Good working knowledge of office software applications such as word-processing, spreadsheets, and data management
- Must be 18 years of age or older
- Reliable telephone and transportation
- Possess tact when dealing with various individuals
- Ability to follow verbal and written instructions
- Clear and concise English communication skills verbally and in writing
- Detail-oriented and able to work with minimal supervision
- Ability to handle multiple situations simultaneously
- Excellent radio and telephone skills
Job Duties
- Coordinate communications to the cabin service agent team and management
- Provide updates and notifications between the client and employees
- Ensure all data is recorded according to company procedures
- Familiarize with and abide by all client and company regulations
- Work with client special services representatives to ensure service requests are met
- Pull assignments or work orders from computer systems as needed
- Complete accurate and timely reports
- Stay informed on FAA, TSA, airline, and company regulations
- Maintain cleanliness of work area and report maintenance needs
- Escalate issues to the operations manager immediately
- Deal courteously and tactfully with employees, passengers, and client representatives
- Communicate effectively with fellow employees
- Maintain all service transactions in cabin service tracking programs or manual logs
- Create and generate performance reports
- Respond professionally to telephone and radio calls
- Maintain and distribute radios
- Provide general information and directions to passengers
- Project a positive image
- Attend meetings and in-services
- Utilize appropriate communication channels and maintain records and files
- Adhere to company policies and participate in achieving company objectives
- Utilize company and client equipment conscientiously
- Perform additional duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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