Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Employee assistance program
Job Description
The hiring establishment is a reputable service provider specialized in cabin service operations within the airport environment, dedicated to delivering seamless operational coordination between clients and employees. This company operates in the aviation support services sector, focusing on ensuring efficient communication and service quality in compliance with stringent regulatory standards set by the FAA, TSA, and respective airlines. With a commitment to excellence, the organization embodies a workplace culture emphasizing professionalism, safety, and responsiveness to both employee and client needs. The employment type for this role typically falls under full-time or part-time arrangements, depending on operational requirements, with a clear... Show More
Job Requirements
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
- Must be able to lift, carry or hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet requirements to obtain a security sensitive identification badge
- Must be a U.S. citizen or possess necessary INS authorization
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Previous radio/phone dispatch experience desirable
- Previous supervisory experience preferred
- Good working knowledge of office software applications including word-processing, spreadsheet, and data management
- Ability to treat all information as confidential
- Ability to communicate clearly and concisely in English both verbally and in written form
- Detail-oriented with the ability to work with minimal supervision
- Excellent radio and telephone skills
- Ability to handle multiple situations simultaneously
- Ability to communicate effectively with clients, employees, and public
- Must be attired in proper uniform or business attire with visible identification badge
Job Duties
- Coordinate communications to cabin service agent team and management
- Provide updates and notifications between the client and employees
- Ensure all data is recorded according to company procedures
- Work with client special services representatives to meet service requests
- Pull assignments or work orders from computer systems as needed
- Produce accurate and timely reports
- Maintain familiarity with FAA, TSA, airline, and company regulations
- Keep supervisor informed of needs and problems in assigned areas
- Maintain cleanliness and report maintenance needs
- Escalate issues to operations manager immediately
- Deal courteously and tactfully with employees and passengers
- Communicate effectively with fellow employees
- Maintain all service transactions in tracking programs or manual logs
- Generate service performance reports
- Respond promptly to telephone and radio calls from clients and employees
- Maintain and distribute radios
- Complete appropriate documentation and reports thoroughly and timely
- Provide general information and directions to passengers
- Project a positive image and respond courteously to inquiries
- Attend meetings and in-services as required
- Utilize proper communication channels and maintain records, reports, and files
- Adhere to company uniform and identification policies
- Utilize equipment, supplies, and resources conscientiously
- Perform other duties as requested
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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