Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) retirement match
Paid Time Off
Paid holidays
Volunteer time off
Tuition Reimbursement
Quarterly bonus program
Job Description
Cook Solutions Group (CSG) is recognized as one of the 100 Best Companies to Work For, reflecting a commitment to an outstanding workplace culture and employee satisfaction. As a leader in providing comprehensive technology services, CSG specializes in delivering top-notch solutions to a diverse clientele across various industries. With a focus on innovation, customer service, and operational excellence, CSG has built a reputation for being a trusted partner, enabling businesses to leverage technology for growth and efficiency.
Operating primarily as a technology service provider, Cook Solutions Group emphasizes a culture that highlights customer care, teamwork, and professional development. Emp... Show More
Operating primarily as a technology service provider, Cook Solutions Group emphasizes a culture that highlights customer care, teamwork, and professional development. Emp... Show More
Job Requirements
- High school diploma or GED equivalent
- one to two years related experience and/or training
- ability to provide excellent customer service
- strong communication and time management skills
- professional attitude and appearance
- ability to work well within a team
- capacity to handle multiple tasks simultaneously
- willingness to integrate into company culture
Job Qualifications
- High school diploma or GED equivalent
- one to two years related experience and/or training
- excellent customer service skills
- strong communication skills
- effective time management abilities
- professional attitude and appearance
- ability to work collaboratively in a team environment
- basic computer proficiency
Job Duties
- Create service calls requested via email or telephone calls from customers
- answer incoming telephone calls, direct the calls to the appropriate person and take accurate messages
- monitor dashboards and ticketing systems
- assist service managers with updating clients as needed on status of jobs and/or requests
- assist with special projects and support other admin staff
- dispatch calls to the appropriate technician based on geographical location and technician skillset
- submerge into the Cook Solutions Group culture which is taking care of the customer and We make it happen motto
- perform other related duties as required and assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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