Gategroup

Dispatcher - Tower Representative

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $23.00
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Work Schedule

Rotating Shifts
Day Shifts
Night Shifts
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Benefits

Paid Time Off
401K with company match
company sponsored life insurance
Medical Plans
Dental plans
vision plans
Voluntary Short-Term Disability Insurance
Voluntary long-term disability insurance
voluntary life insurance
accident insurance
Hospital plans
Employee assistance program
Employee Discounts
Free hot healthy meals

Job Description

Gategroup is a leading global provider of airline catering and onboard services, renowned for delivering exceptional culinary experiences and seamless travel support to travelers worldwide. As a key player in the aviation services industry, the company prides itself on its commitment to excellence, integrity, passion, and accountability, ensuring that every journey is enhanced by high-quality food and outstanding customer service. With a strong reputation and a diverse workforce, Gategroup fosters an inclusive and dynamic work environment where employees are encouraged to grow and contribute meaningfully to the organization's ongoing success. The company offers a comprehensive benefits package and a supportive... Show More

Job Requirements

  • High school diploma
  • 2+ years of general work experience in an office or warehouse facility
  • 1 year of experience directing the work of others
  • Valid driver's license
  • Must be 21 or older to drive on the ramp
  • Able to multi-task in a hectic environment
  • Detail oriented
  • Able to keep calm in high pressure environment
  • Able to work with minimal supervision
  • Able to make independent decisions
  • Able to compile data accurately
  • Able to communicate status changes promptly
  • Able to develop rapport with clients

Job Qualifications

  • High school diploma required
  • Associate's degree preferred
  • 2+ years of general work experience in an office or warehouse facility
  • 1 year of experience directing the work of others
  • 1-2 years of shipping/receiving experience preferred
  • Able to drive on the ramp (must be 21+ with a valid driver's license)
  • Able to multi-task in a hectic environment
  • Detail oriented
  • Able to keep calm in high pressure environment
  • Able to work with a minimum of supervision/off-site environment
  • Able to make independent decisions
  • Able to compile data from multiple sources with a high degree of accuracy
  • Able to communicate status changes to all parties in a timely manner
  • Driven to document and improve processes
  • Able to develop rapport with major client

Job Duties

  • Analyze data from custom computer screens and prepare driver run sheets for each flight
  • Assign drivers to gates and flights
  • Serve as the quality assurance specialist, ensuring that contents of coolers and or meals meet customer specifications
  • Monitor driver's kitchen department time
  • Track all flight, gate, meal order and other changes in flights
  • Serve as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems
  • Check that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications
  • Answer and log customer calls, concerns and complaints and make recommendations to resolve on-going issues
  • Rotate periodically between day shift, night shift and vacation relief

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.