Dispatcher - On Site Phoenix (RECENT PAY INCREASE)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Holiday pay
maternity leave
paternity leave
Casual Dress Environment
Tuition Reimbursement
Leadership mentoring
Job Description
MTM is a leading transportation management company specializing in delivering safe, reliable, and cost-effective non-emergency medical transportation services. Established to improve access to healthcare, MTM works closely with government agencies, healthcare organizations, and transportation providers to coordinate trips for individuals with transportation needs. MTM is dedicated to enhancing the wellbeing of its community by ensuring timely and efficient transportation services that support medical appointments, treatment, and health-related activities. The company prides itself on its commitment to customer service, operational excellence, and innovation in transportation solutions.
This position is located at MTM's Phoenix, Arizona offices, offering a structured in-office work envi... Show More
This position is located at MTM's Phoenix, Arizona offices, offering a structured in-office work envi... Show More
Job Requirements
- Must be 18 years of age or older
- High school diploma or GED
- One year of call center experience
- Six months customer service experience
- Two plus years in transportation routing, dispatching, and scheduling expertise preferred
- One year experience working with the applicable transit scheduling system preferred
- Basic typing/computer experience
- Knowledge of GPS and GIS systems preferred
Job Qualifications
- High school diploma or GED
- One year of call center experience
- Six months customer service experience
- Two plus years in transportation routing, dispatching, and scheduling expertise preferred
- One year experience working with the applicable transit scheduling system preferred
- Basic typing/computer experience
- Knowledge of GPS and GIS systems preferred
- Excellent communication and interpersonal skills
- Good organizational skills with attention to timeliness and details
- Ability to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
- Skills in the use of computers including Microsoft Word, Excel and other Microsoft applications
- Ability to maintain high level of confidentiality
Job Duties
- Assist with all phone call information and dispatching of rides
- Organize and route trips based on schedule and location to ensure optimal performance
- Provide assistance to drivers for directions to destinations
- Assist drivers and transportation providers with problems or issues relating to scheduling
- Establish and maintain effective communication with transportation providers
- Report and record all incidents to the applicable manager
- Document and report provider no shows or on-time-performance issues
- Inform transportation providers of their next-days trips and any new trips that occur
- Monitor radio, telephones and on-road provision of service for quality
- Record time of departure, destination, and expected time of return
- Provide feedback on drivers’ performance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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