Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive compensation
comprehensive benefits
Exceptional growth potential
Career stability
Casual and professional work environment
equal opportunity employment
Job Description
Hallcon is a leading transportation and infrastructure services company dedicated to providing essential solutions to a diverse range of clients, including technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, and public transportation networks. With a focus on multi-modal shuttle operations, integrated command centers, electric vehicle (EV) infrastructure, EV Charging-as-a-Service (CaaS), technology integration, analytics, business intelligence, fleet management, specialty cleaning, and overall rider experience performance, Hallcon stands as a pivotal partner in the efficient transport and mobility sector. The company is committed to delivering high-quality, innovative services that enhance operational efficiency and customer satisfaction across multiple industries. Hallcon's expertise... Show More
Job Requirements
- high school diploma or equivalent
- 2-4+ years experience in fast-paced operations center or call center environments
- excellent reliability and onsite attendance
- strong client service and phone communication skills
- demonstrated professionalism and business maturity in an office environment
- solid Microsoft Office (Outlook, Word, PowerPoint) proficiency
- ability to assert ownership for projects and assigned activities and meet deadlines
Job Qualifications
- 2-4+ years experience in dynamic, fast-paced operations center or call center environments
- excellent reliability and onsite attendance
- strong client service and phone communication skills
- high school diploma or equivalent
- demonstrated professionalism and business maturity in an office environment
- solid Microsoft Office (Outlook, Word, PowerPoint) proficiency
- asserts ownership for projects and assigned activities, meets deadlines
Job Duties
- coordinate and ensure timely coverage of driver trips
- optimize driver trip coverage options across multiple technology and dispatch platforms
- monitor trip accuracy and provide support where needed
- escalate issues to field operations or clients when appropriate
- maintain up-to-date and accurate records in our internal systems
- communicate professionally with field management and other team members
- work 100% onsite at the Lenexa, KS command center
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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