Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.82 - $31.24
Work Schedule
Rotating Shifts
Benefits
Sign-On Bonus
Shift Differentials
competitive hourly wage
Health Insurance
Paid Time Off
Professional development opportunities
Retirement Plan
Job Description
The hiring organization is a reputable healthcare institution specializing in emergency medical services and patient transport coordination. Recognized for its commitment to patient safety, high-quality service, and operational efficiency, the hospital operates a dedicated Lifeguard Dispatch department that handles all air and ground transport requests. This establishment thrives on providing exceptional service to both internal and external customers by efficiently managing critical logistics with precision and care. The hospital fosters a professional work environment focused on continual development, teamwork, and excellence in patient care across varied age groups, including neonates, pediatrics, adolescents, adults, and geriatrics. As part of its comprehensive... Show More
Job Requirements
- High school diploma or GED
- Emergency Medical Technician Paramedic License
- CPR certification for healthcare or BLS provider or professional rescuers within 30 days of hire
- Minimum of 2 years of directly related experience
- Ability to work full time at 0.90 FTE with rotating shifts
- Capacity to exert up to 10 pounds of force occasionally
- Willingness to comply with tuberculosis testing upon hire and as required
- Ability to work in conditions with minor physical hazards such as dirt, dust, fumes, and noise
- Ability to sit most of the time and occasionally walk or stand
- Strong communication skills
- Must operate within scope of practice as per New Mexico Bureau of Emergency Medical Services and UNMH Dispatch Medical Director
- Ability to handle stressful and emergency situations with professionalism
Job Qualifications
- High school or GED equivalent
- Emergency Medical Technician Paramedic License
- CPR for Healthcare/BLS Provider or Professional Rescuers within 30 days
- 2 years directly related experience
- Knowledge of advanced communications systems
- Ability to maintain situational awareness of ground and air assets
- Familiarity with patient care in Neonate, Pediatric, Adolescent, Adult and Geriatric age groups
- Ability to provide exceptional customer service
- Proficient in documentation and data entry
- Ability to participate in continuous professional development and educational activities
- Understanding of patient safety protocols
- Ability to work rotating shifts and adapt to fast-paced environments
Job Duties
- Communicate accurate information in a timely manner to appropriate departments and personnel
- Ensure customer satisfaction by providing high quality service meeting or exceeding department customer service goals
- Update and maintain computer database
- Activate Hospitals disaster plan per policy in coordination with the Emergency Department, Hospitals management and the HSC
- Provide accurate documentation of flight-following and dispatch activities
- Monitor and stock supply areas
- maintain equipment as appropriate
- Attend education sessions, department and other meetings as appropriate
- Monitor Concern Network activities and provide flight follow-up
- Perform continuous monitoring of radio medical channels and dispatch request line
- Provide ongoing monitoring of incoming transfers and bed status
- Assist in orienting new employees as required
- Assist in patient care activities in the Emergency Department during disaster or MCI incidents or other situations as needed
- Answer all incoming ambulance radio traffic
- make preliminary determination of patient destination within the Hospital
- activate specialty teams as needed
- Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
- Follow patient safety-related policies, procedures and protocols
- Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
- Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
- Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
- Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may not seem right
- Dispatch and coordinate ground and air transport requests
- Participate in department quality and safety programs
- Provide quote information for prescheduled transports in conjunction with clerical support to requesting persons or agencies
- Monitor internet site for hospital divert status changes and update as needed
- activate MCI protocols as situations arise and coordinate MCI communications
- Administer intramuscular and subcutaneous injections, topical application, sublingual and intravenous administration of medications via the seven rights
- provide for nebulized drug administration
- document and communicate clinical findings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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