Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.77 - $37.95
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Training and Development
Employee assistance program
Job Description
The hiring organization is an airport facility dedicated to maintaining safe and efficient operations within its premises. Airports are complex environments that require constant communication and coordination among various departments including police, fire, medical, and operations teams to ensure the safety of passengers, vendors, staff, and emergency personnel. This airport brings together multiple services offering a centralized communication hub to manage incidents and facilitate information sharing. It operates around the clock, ensuring continuous support and emergency response for its users.
The role being offered is for a Dispatcher II at the airport, specializing in emergency communication and coordination. This po... Show More
The role being offered is for a Dispatcher II at the airport, specializing in emergency communication and coordination. This po... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in emergency dispatch or public safety communications preferred
- Ability to operate radio and telephone communication equipment
- Strong decision-making and problem-solving skills
- Effective communication and interpersonal skills
- Ability to work in a fast-paced environment under stress
- Availability to work varied shifts including nights, weekends, and holidays
- Basic computer proficiency
Job Qualifications
- High school diploma or equivalent
- Experience in emergency dispatch or public safety communications preferred
- Strong knowledge of radio and telephone communication systems
- Ability to prioritize and respond to multiple emergency situations
- Excellent verbal and written communication skills
- Ability to work effectively under pressure
- Good interpersonal skills to interact with the public and emergency personnel
- Basic computer skills including data entry and report preparation
- Willingness to work flexible shifts including nights, weekends, and holidays
Job Duties
- Answer and prioritize responses to 911, aircraft emergency, paging, and information calls
- Dispatch police, fire, medical, and operations to calls for assistance
- Transfer other calls to appropriate department or agency
- Serve as communication coordinator during police, fire, EMS, and operations incidents
- Monitor pagers and radios and announce information related to emergency incidents
- Provide telephone answering support to airport administration
- Process lost and found items, issue or retrieve badges and keys, fingerprinting
- Assist airport users with paging services, flight information and related services
- Act as after-hours point of contact for vendors, deliveries, etc.
- Perform on-the-job training of Dispatcher I staff and newly hired Dispatcher II employees
- Prepare reports and maintain activity records in physical and electronic filing systems
- Monitor CCTV cameras, TSA alarms, CCAS alarms and building fire alarms
- Work shifts encompassing a 24-hour day, seven-day week including odd hours, days, evenings, nights, weekends and holidays
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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