Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.59 - $28.52
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
short term disability
long term disability
Retirement Plan
Employee assistance program
Paid Time Off
parking
Job Description
Spokane Airport is a vital transportation hub serving the Spokane region and surrounding communities with a commitment to safety, efficiency, and customer service. As a well-established public airport, it manages a range of operations from passenger flights to cargo and general aviation. The airport is dedicated to providing exceptional services to travelers, businesses, and emergency responders, ensuring a smooth experience within its facilities and airspace. Its workforce is an essential component of its operations, focusing on maintaining high safety standards and quick incident responses throughout the premises.
The role of the Emergency Communications Dispatcher at Spokane Airport is a crit... Show More
The role of the Emergency Communications Dispatcher at Spokane Airport is a crit... Show More
Job Requirements
- High school diploma or GED
- One year of customer service experience in a fast-paced environment
- Experience operating multi-line telephone systems and/or two-way radios preferred
- Experience operating computers and keyboard
- No felony or gross misdemeanor convictions within the last 10 years
- Must be able to obtain and maintain an Airport security badge as a condition of employment
- Must complete Washington State Patrol ACCESS Level 1 training within six months of hire
- Able to read, write, speak and understand English
- Able to analyze situations quickly, calmly and objectively to determine appropriate response
- Able to keyboard at 35 wpm
- Requires the ability to lift, carry, push and pull objects up to 30 pounds
- Able to perform close work to read and use computer required
- Must have color vision and ability to adjust focus and read small print
- Able to operate a computer, fax, telephone and other office equipment
- Requires the ability to continuously exchange information through listening and talking with customers, coworkers, and other individuals
Job Qualifications
- High school diploma or GED
- One year of customer service experience in a fast-paced environment
- Experience operating multi-line telephone systems and/or two-way radios preferred
- Experience operating computers and keyboard
- Able to read, write, speak and understand English
- Have good written and verbal communication skills and a clear speaking voice
- Able to read and understand rules, regulations, policies, and procedures
- Able to analyze situations quickly, calmly and objectively to determine appropriate response
- Able to establish and maintain good working relationships with co-workers and persons using/interacting with the Communication Center
- Able to handle telephone inquiries, comments, and complaints in a polite, professional manner
- Have knowledge of first aid principles
- Able to keyboard at 35 wpm
Job Duties
- Answer and prioritize responses to airport 911, aircraft emergency, paging calls and information calls
- Dispatch Police, Fire, Medical, and Operations to calls for assistance, and transfer other calls to appropriate department or agency
- Serve as communication coordinator during Police, Fire, EMS, and Operations incidents
- Monitor pagers and radios and announce information related to emergency incidents
- Provide telephone answering support to Airport Administration
- Provide non-law enforcement services including processing lost and found items, issuing or retrieving badges and keys, fingerprinting
- Assist Airport users with paging services, flight information and related services
- Act as after-hours point of contact for vendors, deliveries
- Prepare reports and maintain activity records in physical and electronic filing systems
- Monitor CCTV cameras, TSA alarms, CCAS alarms and building fire alarms
- Work shifts encompassing a 24-hour day, seven-day week, inclusive of odd hours, days, evenings, nights, weekends and holidays
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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