Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Flexible Schedule
Job Description
The hiring establishment is a reputable service provider specializing in accessible transportation solutions at a major airport. This organization is dedicated to ensuring that passengers requiring wheelchair services receive timely, safe, and efficient assistance throughout their travel experience. As a key player in airport operations, the company continuously seeks to enhance its operational effectiveness and customer service standards, positioning itself as a leader in specialized wheelchair transportation coordination. The company operates with a commitment to safety, professionalism, and excellent communication, engaging with both clients and wheelchair agents to deliver seamless service at one of the busiest travel hubs.
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Job Requirements
- high school diploma or equivalent
- pass a background check and drug test
- computer literacy in MS Office such as Word, Excel and Outlook
- ability to work flexible hours including weekends and holidays
- excellent communication skills in English
- ability to multitask and manage stressful situations
- strong organizational skills
- professional demeanor and positive attitude
Job Qualifications
- airport experience preferred but not required
- ability to work in fast paced environment
- ability to handle stressful and demanding situations
- quick learning abilities and able to multi-task
- must have computer skills
- ability to read and speak English fluently
- ability to professionally and positively interact/communicate and problem-solve with coworkers, clients and passengers
- knowledge of safety requirements and expectations
- ability to organize and attend to detail
- reporting to supervisor/manager as assigned
- pass a background check and drug test
- computer literacy in MS Office such as Word, Excel and Outlook
Job Duties
- be proficient and trained in Avtech dispatch software
- administrate, control and monitor Avtech Dispatch software to coordinate wheelchair passenger requests between the team, clients, and passengers
- handle phone and radio traffic
- timely dispatch wheelchair attendants and monitor through Avtech incoming client requests for service
- ensure that team signs in/out assigned tablets
- ensure that breaks and lunch periods are coordinated and documented in Avtech
- coordinate with manager and supervisors that wheelchair attendants secure/lock wheelchairs in the designated area
- practice open and continuous communication and value keeping others well informed
- establish and maintain effective relationships with team and clients
- promote awareness and education of Wheelchair Agents that they are responsible and accountable for safety
- ensure all wheelchair services are registered in Avtech and report to the manager any inconsistencies or any agents not using the tablet properly
- assist in the preparation of employee schedules through Celayix scheduling platform
- make necessary revisions of employee schedule and ensure schedules are up to date
- work closely with Management team to keep flight schedules and requests always updated
- maintain clean and organized workplace
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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