Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Job Description
The Control Center Dispatcher/Scheduler role is a pivotal position within an organization specializing in wheelchair assistance services, typically operating within an airport or transportation hub environment. This establishment is committed to providing exceptional service to wheelchair passengers by ensuring seamless coordination between wheelchair agents, clients, and passengers. Known for its customer-centric approach, the company prides itself on efficient operations, safety, and effective communication. It utilizes advanced dispatch technologies such as Avtech Dispatch Software and Celayix scheduling platforms to manage and optimize wheelchair assistance services efficiently.
The Control Center Dispatcher/Scheduler plays a crucial role in overseeing and managing wheelchair operations... Show More
The Control Center Dispatcher/Scheduler plays a crucial role in overseeing and managing wheelchair operations... Show More
Job Requirements
- Pass a background check and drug test
- Computer literacy in MS Office such as Word, Excel and Outlook
- Ability to read and speak English fluently
- Ability to work in fast paced environment
- Ability to handle stressful and demanding situations
- Must have computer skills
- Ability to professionally and positively interact, communicate and problem-solve with coworkers, clients and passengers
Job Qualifications
- Airport experience preferred but not required
- Ability to work in fast paced environment
- Ability to handle stressful and demanding situations
- Quick learning abilities and able to multi-task
- Must have computer skills
- Ability to read and speak English fluently
- Ability to professionally and positively interact, communicate and problem-solve with coworkers, clients and passengers
- Knowledge of safety requirements and expectations
- Ability to organize and attend to detail
- Reporting to supervisor or manager as assigned
- Computer literacy in MS Office such as Word, Excel and Outlook
Job Duties
- Be proficient and trained in Avtech Dispatch Software
- Administrate, control and monitor AvTech Dispatch software to coordinate wheelchair passenger requests between the team, clients, and passengers
- Handle phone and radio traffic
- Timely dispatch wheelchair attendants and monitor through Avtech incoming client requests for service
- Ensure that team signs in/out assigned tablets
- Ensure that breaks and lunch periods are coordinated and documented in AvTech
- Coordinate with manager and supervisors that wheelchair attendants secure/lock wheelchairs in the designated area
- Practice open and continuous communication and value keeping others well informed
- Establish and maintain effective relationships with team and clients
- Promote awareness and education of Wheelchair Agents that they are responsible and accountable for safety
- Ensure all wheelchair services are registered in AvTech and report any inconsistencies or improper tablet use to manager
- Assist in the preparation and revision of employee schedules through Celayix scheduling platform
- Work closely with Management team to keep flight schedules and requests updated
- Maintain clean and organized workplace
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Nearby Cities