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MedCare Ambulance

DISPATCHER - AIR AND GROUND

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $20.00
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development programs
work-life balance initiatives
competitive compensation

Job Description

MedFlight is a leading provider of medical transportation services specializing in air and ground emergency response. As a company deeply committed to safety, integrity, excellence, accountability, and compassion, MedFlight offers an array of career opportunities for individuals who want to make a meaningful impact in the healthcare transport industry. By embracing the principles of Servant Leadership, MedFlight has created a collaborative work environment where partners—rather than employees—are united by a shared mission to serve patients with the utmost respect and professionalism. This unique organizational culture promotes lifelong partnerships among team members and prioritizes career growth, personal development, and work-life balance.... Show More

Job Requirements

  • High school diploma or equivalent
  • Ability to effectively multi-task
  • Ability to communicate clearly and precisely in stressful situations
  • Ability to determine own learning needs and seek skill development
  • Proficient typing skills
  • Ability to operate CAD, emergency phone, radio, and critical communications platforms
  • Knowledge of medical terminology
  • Ability to interact effectively with internal and external personnel under stress
  • Ability to work flexible rotating 12-hour shifts including nights, weekends, holidays, and overtime
  • Ability to wear a telephone headset for extended periods
  • Demonstrate alertness and stress tolerance
  • Excellent written and verbal communication skills
  • Ability to multi-task and handle multiple projects simultaneously
  • Ability to work well with all staff levels
  • Ability to work in non-routine, unstructured environments
  • Ability to work independently with minimal direction
  • Good planning and organizational skills
  • Excellent computer and Microsoft Office skills
  • Ability to negotiate effectively

Job Qualifications

  • High school diploma or equivalent
  • Current certification as Ohio EMT desired
  • Current Emergency Medical Dispatcher (IAED EMD) certification desired or to be obtained within three years of hire
  • Certified Flight Communicator (CFC) certification must be obtained within one year of hire and maintained
  • Minimum two years of EMS, law enforcement, or critical care dispatching experience preferred
  • Alternatively, minimum two years of Helicopter Air Ambulance (HAA) or Fixed Wing Ambulance dispatching experience preferred
  • Experience as MedComm Transport Coordinator or Hospital Facilitator preferred
  • Proficient typing skills
  • Excellent written and verbal communication skills
  • Ability to operate Computer Aided Dispatch (CAD), emergency phone, radio, and critical communications systems
  • Knowledge of medical terminology
  • Strong interpersonal skills for interaction under stress
  • Ability to work well with diverse staff
  • Good planning and organizational skills
  • Excellent computer and Microsoft Office skills
  • Ability to negotiate effectively

Job Duties

  • Receive and process transport requests for both air and ground medical services
  • Dispatch appropriate transport units promptly and efficiently
  • Maintain continuous monitoring and coordination of all transport units
  • Collect and document accurate pre and post-transport patient information
  • Initiate Post Accident Incident Plan (PAIP) when required following established procedures
  • Communicate clearly and precisely with emergency personnel, transport crews, and aviation staff in high-stress situations
  • Ensure adherence to safety protocols and MedFlight's core values during all operations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.

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