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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.75 - $23.50
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Holiday pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Job Description
MTM Transit is a dedicated transportation services provider focusing on serving the disabled, elderly, and other transportation-disadvantaged populations. Founded in 2009 by MTM's leadership, MTM Transit was designed to deliver a hands-on management approach to transit needs across communities. The company recognizes the importance of access to essential services such as grocery stores, employment, medical care, and other community resources as fundamental to a healthy, productive life. MTM Transit works closely with public transit agencies to bridge gaps in transportation services, thereby promoting increased utilization of fixed-route transit, reducing operational costs, and eliminating barriers faced by community members needing transit... Show More
Job Requirements
- Must be 18 years of age or older
- High school diploma or GED
- 1 year of call center experience
- 6 months customer service experience
- 2+ years in transportation routing, dispatching, and scheduling expertise preferred
- 1 year experience working with the applicable transit scheduling system preferred
Job Qualifications
- High school diploma or GED
- 1 year of call center experience
- 6 months customer service experience
- 2+ years in transportation routing, dispatching, and scheduling expertise preferred
- 1 year experience working with the applicable transit scheduling system preferred
- Basic typing/computer experience with excellent navigational skills
- Knowledge of GPS and GIS systems preferred
- Excellent communication and interpersonal skills
- Good organizational skills with attention to timeliness and details
- Effective use of scheduling software, two-way radio communication and data analysis skills
- Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
- Ability to maintain high level of confidentiality
- Regular attendance is required
Job Duties
- Assist with all phone call information and dispatching of rides
- Organize and route trips based on schedule and location to ensure optimal performance
- Provide assistance to drivers for directions to destinations
- Assist drivers and transportation providers with problems or issues relating to scheduling
- Establish and maintain effective communication with transportation providers
- Report and record all incidents to the applicable manager
- Document and report provider no shows or on-time-performance issues
- Inform transportation providers of their next-days trips and any new trips that occur
- Monitor radio, telephones and on-road provision of service for quality
- Record time of departure, destination, and expected time of return
- Provide feedback on drivers’ performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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