Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $23.00
Work Schedule
Standard Hours
Benefits
competitive salary
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Our company is a dynamic and fast-paced service organization specializing in HVAC and plumbing solutions, dedicated to delivering exceptional service to residential and commercial clients. We pride ourselves on our collaborative team environment where every member plays a crucial role in ensuring customer satisfaction and operational excellence. As a leading service provider in our area, we emphasize the use of innovative tools and processes such as Sage Field Operations to optimize our service delivery and dispatch operations. We are committed to fostering a workplace culture that values precision, communication, and teamwork to meet the evolving needs of our customers efficiently... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in HVAC dispatching or scheduling
- proficiency in Sage Field Operations or similar software
- strong organizational skills
- excellent communication skills
- ability to manage multiple tasks in a fast-paced environment
- problem-solving abilities to resolve scheduling conflicts and customer concerns
Job Qualifications
- high school diploma or equivalent
- HVAC or plumbing-related certification or experience is a plus
- previous experience in dispatching or scheduling within HVAC or related industry
- proficiency in Sage Field Operations or similar field service management software
- strong organizational skills
- excellent verbal and written communication skills
- ability to work under pressure in a fast-paced environment
- strong problem-solving skills
Job Duties
- work in a fast-paced environment and dynamic team environment
- collaborate with the plumbing dispatcher closely
- arrive on time to answer questions and redirect technicians in emergencies
- encourage technicians to start their first calls promptly
- manage the weekly and daily dispatch board
- serve as tier 2 support for customer service inquiries and escalations
- dispatch HVAC technicians and plumbers with required information and resources
- coordinate between dispatchers to optimize technician assignments
- maintain real-time job tracking within Sage Field Operations
- issue purchase orders for on-demand calls
- communicate effectively with customers regarding appointments and updates
- monitor and optimize technician schedules to maximize efficiency
- address scheduling conflicts, delays, and service disruptions proactively
- provide daily operational and administrative support to technicians and service team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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