Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal employment opportunity
Job Description
MV Transportation, located in El Paso, TX, is a leading provider of transportation services, committed to delivering safe, reliable, and cost-effective transit solutions. The company specializes in servicing public and private transportation needs with a dedicated focus on quality customer service and operational excellence. MV Transportation operates under a client-driven model and adheres strictly to established procedures to maintain smooth daily operations and ensure customer satisfaction. With a strong emphasis on responsible driving, driver communication, and efficient route management, the company supports both the local community and regional transportation infrastructure by providing flexible and dependable transit options.
The role ... Show More
The role ... Show More
Job Requirements
- High school diploma or equivalent
- One year previous dispatcher experience preferred
- Two years of customer service experience preferred
- Experience with VIA-Ride or similar dispatching software preferred
- Ability to handle multiple tasks simultaneously and maintain composure under pressure
- Strong communication skills in English and Spanish
- Ability to work full-time
- Must be able to sit or stand for extended periods
- Must be able to pass pre-employment drug test and background check as applicable
- Commitment to following company safety and operational procedures
- Willingness to work in a fast-paced environment
Job Qualifications
- One year previous dispatcher experience preferred
- Two years of customer service experience is preferred
- Experience with VIA-Ride software preferred, previous experience with Trapeze or other dispatching software
- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment
- Demonstrate a high customer service commitment
- Able to demonstrate professional phone manner
- Knowledge of the service area is a plus
- Must be able to communicate with all parties in English and Spanish
Job Duties
- Takes client calls and communicates issues with drivers and dispatch supervisors or dispatch managers as appropriate
- Monitors radio, telephones and on-road provision of service for quality
- Responsible for influencing positive employee morale and quality customer service
- Monitors and completes driver sign-in and sign-out daily
- May assign trips to drivers to assure adequate disbursement of trips between all assigned routes
- Monitors daily system performance
- Participates in analysis and review of operating performance
- Notes closed and or late starting of routes and communicates same to dispatch supervisors and or dispatch managers as appropriate
- All other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Popular Cities