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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $22.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
competitive pay
Performance incentives
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Holidays
Employee Discounts
ongoing training
Advancement opportunities
Job Description
Grogans Towne is a reputable automotive dealership committed to providing comprehensive vehicle sales and repair services to the community. With a focus on quality, customer satisfaction, and efficiency, Grogans Towne stands out as a trusted destination for automotive needs. The dealership offers a wide range of new and pre-owned vehicles while supporting customers with expert service and maintenance solutions. They operate a well-equipped service department staffed by experienced professionals dedicated to maintaining vehicle performance and safety according to industry standards.
The Service Dispatcher role at Grogans Towne is a pivotal position within the service department responsible for orchestrating the d... Show More
The Service Dispatcher role at Grogans Towne is a pivotal position within the service department responsible for orchestrating the d... Show More
Job Requirements
- Ability to walk the shop, stand for extended periods, and lift up to ~25 lbs occasionally
- Ability to work in a service shop environment with noise, moving vehicles, and varying temperatures
- Full-time availability
- May include rotating Saturdays based on dealership needs
Job Qualifications
- 1+ year experience in dealership service operations (dispatching, advising, warranty admin, or shop foreman support preferred)
- Strong understanding of automotive repair workflow and flat-rate operations
- Ability to multi-task in a fast-paced environment and make quick, sound decisions
- Excellent communication skills with advisors, technicians, parts, and management
- Proficient with dealership DMS and basic computer skills
- High attention to detail and commitment to accurate documentation
- Familiarity with Stellantis warranty processes and documentation standards preferred
- Understanding of technician certifications and skill-based dispatching preferred
- Prior experience managing "waiter" workflow and appointment load leveling preferred
Job Duties
- Dispatch repair orders (ROs) to technicians based on certification, skill set, and current workload
- Balance the shop schedule to maximize efficiency, productivity, and on-time delivery
- Monitor technician progress throughout the day
- reprioritize work as needed (waiters, appointments, comebacks, internal, warranty)
- Communicate repair status and ETA changes to service advisors and management
- Ensure repair orders include correct complaint/cause/correction notes and required documentation for warranty compliance
- Coordinate with parts department to confirm parts availability and reduce down-time
- Track and report key metrics (hours available vs. produced, efficiency, cycle time, bay utilization)
- Support quality control and reduce comebacks by routing work appropriately and verifying completion steps
- Assist with quick lane/express dispatching when applicable
- Maintain a clean, safe, and organized shop environment and promote consistent process adherence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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