Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $25.50
Work Schedule
Flexible
Day Shifts
Benefits
Medical
Dental
Vision
basic life insurance
Holiday pay
Paid Time Off
retirement savings plan
Job Description
Durham School Services is a leading provider of student transportation services, committed to ensuring safe, reliable, and efficient travel for millions of students across North America. As part of the National Express family, Durham School Services benefits from a strong corporate backbone headquartered in Lisle, Illinois, which oversees vital administrative and corporate support functions. With more than 250 local customer service centers supported by regional operations teams, the company maintains a broad reach and an unwavering dedication to quality transportation solutions. Durham School Services prides itself on fostering outstanding customer service, maintaining positive employee relations, and delivering the highest level... Show More
Job Requirements
- High school diploma or GED
- ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment
- ability to read and interpret documents and instructions from customers and other team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under substantial pressure
- ability to work within the appropriate level of independence
- knowledge of surrounding geographic area to ensure effective and efficient routing
- previous dispatch experience is preferred
- ability to problem solve
- ability to operate two-way and emergency radio systems
- ability to use office machines including fax, scanner, copier, zip drive, telephone system
- ability to use Microsoft Office programs and computerized routing software
- ability to work independently
- ability to read road and street maps
- ability to keep organized and accurate records related to dispatch and routing responsibilities
- bi-lingual abilities a plus
Job Qualifications
- High school diploma or GED
- previous dispatch experience is preferred
- knowledge of surrounding geographic area to ensure effective and efficient routing
- ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment
- ability to read and interpret documents and instructions from customers and other team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under substantial pressure
- ability to work within the appropriate level of independence
- ability to problem solve
- ability to operate two-way and emergency radio systems
- ability to use office machines including fax, scanner, copier, zip drive, telephone system
- ability to use Microsoft Office programs and computerized routing software
- ability to work independently
- ability to read road and street maps
- ability to keep organized and accurate records related to dispatch and routing responsibilities
- bi-lingual abilities a plus
Job Duties
- Directs and monitors daily assignments
- schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work
- ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time
- communicates all relevant details of driving assignments to drivers to ensure proper execution
- assists drivers with routing directions and directs them to perform special services when required
- recommends appropriate disciplinary action for part-time staff for violations of company policies
- responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers
- notifies district and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service
- maintains route documentation and records for the purpose of providing accurate and reliable information to customers and complies with district and state requirements
- coordinates vehicle service and mechanical repairs with maintenance supervisor to assure uninterrupted service delivery
- maintains high compliance to dispatch standard operating procedures
- handles customer concerns and requests for information in an expeditious and professional manner
- escalates unresolved issues to management as appropriate
- exhibits highest ethical best practices and personal integrity
- shares concerns about suspicious or inappropriate behavior with supervisor or manager
- fulfills other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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