Dispatcher

Kenosha, WI, USA|Onsite

Job Overview

Employment Type

Temporary

Compensation

Type:

Hourly

Rate:

Exact $26.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

basic life insurance

Holiday pay

PTO accrual

retirement savings plan

Job Description

Durham School Services is a vital part of the National Express family, a reputable organization committed to delivering the highest standards of safety, quality transportation, and exceptional customer service. As a leading provider of student transportation services, Durham School Services operates under the broader umbrella of National Express, which maintains its corporate headquarters in Lisle, Illinois. With more than 250 local customer service centers across North America, the company ensures regional operations are efficiently managed to provide reliable and safe mobility for students in various districts.

This particular position is a 10-month role aligned with the academic school yea... Show More

Job Requirements

High school diploma or GED
knowledge of surrounding geographic area to ensure effective and efficient routing
ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching
ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment
ability to read and interpret documents and instructions from customers and other team members
ability to perform work activities requiring cooperation and instruction
ability to function in a fast-paced environment, under substantial pressure
ability to work within the appropriate level of independence
ability to problem solve
ability to operate two-way and emergency radio systems
ability to use office machines such as fax, scanner, copier, zip drive, and telephone system
ability to use Microsoft Office program and computerized routing software
ability to work independently
ability to read road and street maps
ability to keep organized and accurate records relating to overall dispatch and routing responsibilities

Job Qualifications

High school diploma or GED
previous dispatch experience is preferred
knowledge of surrounding geographic area to ensure effective and efficient routing
ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching
ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment
ability to read and interpret documents and instructions from customers and other team members
ability to perform work activities requiring cooperation and instruction
ability to function in a fast-paced environment, under substantial pressure
ability to work within the appropriate level of independence
ability to problem solve
ability to operate two-way and emergency radio systems
ability to use office machines such as fax, scanner, copier, zip drive, and telephone system
ability to use Microsoft Office program and computerized routing software
ability to work independently
ability to read road and street maps
ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
bi-lingual abilities a plus

Job Duties

Directs and monitors daily assignments
schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work
Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time
Communicates all relevant details of driving assignments to drivers to ensure proper execution
Assist drivers with routing directions and directs them to perform special services when required
Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies
Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route
Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service
Maintains route documentation and records for the purpose of providing accurate and reliable information to customers and complies with district and state requirements
Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery
Maintains high compliance to dispatch standard operating procedures
Handles customer concerns and requests for information in an expeditious and professional manner
Escalates unresolved issues to management as appropriate
Exhibits the highest ethical best practices and personal integrity
Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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