Kilo Charlie Aviation

Dispatch - Team Lead

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Flexible Schedule
Professional development opportunities
Retirement Plan

Job Description

Our client is a specialized flight school renowned for its comprehensive pilot training programs and commitment to safety, customer service, and aviation excellence. As a full-time aviation training organization, it serves a wide range of students, from beginners seeking private pilot certificates to advanced pilots pursuing commercial and instructor ratings. The school prides itself on maintaining a fleet of well-maintained aircraft, staffed by expert instructors dedicated to cultivating the next generation of pilots. With a customer-focused approach, this flight school prioritizes clear communication, organization, and safety in all its operations, ensuring that both students and staff have supportive and efficient... Show More

Job Requirements

  • Ability to stand and walk for extended periods
  • ability to safely operate towing equipment, as well as manually tow and tie down aircraft
  • lift and carry up to 25 pounds
  • mobility to move throughout the lobby area and assist customers

Job Qualifications

  • High school diploma or equivalent
  • previous experience in the aviation field is preferred
  • previous experience in customer service or a related field is preferred
  • basic computer skills and proficiency in using relevant software
  • excellent customer service skills with a friendly and welcoming demeanor
  • strong communication skills to interact with both customers and colleagues
  • effective problem-solving abilities to handle flight scheduling changes and customer concerns
  • attention to detail to accurately process billing and dispatch procedures
  • time management skills to ensure on-time departures and arrivals

Job Duties

  • Providing daily guidance and coaching to team members while serving as a role model
  • dispatching flights and checking students in/out of lessons
  • re-scheduling flights due to maintenance, weather, and other factors
  • ensuring daily operations comply with Kilo Charlie procedures
  • assisting with scheduling basic maintenance events
  • overseeing fleet safety, including coordinating with others for aircraft handling and ensuring aircraft are secured nightly
  • billing flight reservations accurately and on time
  • providing excellent customer service
  • maintaining cleanliness and organization of facilities
  • willing to assist with additional tasks as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.

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