Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.26
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Flexible Schedule
Job Description
ABM is a global leader in facility services, committed to creating cleaner, healthier, and more sustainable environments. Founded in 1909, ABM has grown into one of the world’s largest providers of comprehensive facility services, including janitorial, engineering, parking, electrical and lighting, energy solutions, HVAC, landscape, and mission-critical services. Serving over 20,000 clients across more than 350 offices in the United States, United Kingdom, Ireland, and other international locations, ABM’s extensive experience and innovation make it a trusted partner across a diverse range of industries such as commercial office buildings, universities, airports, hospitals, data centers, manufacturing plants, and entertainment venues. With... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in dispatching, scheduling, or customer service
- Bilingual proficiency in English and Spanish, both written and spoken
- Strong computer skills including experience with software platforms and databases
- Excellent verbal and written communication skills
- Ability to multitask and prioritize effectively
- Strong organizational skills and attention to detail
- Capacity to remain calm under pressure and work in a fast-paced environment
Job Qualifications
- Bilingual (English and Spanish) - both written and spoken
- Strong computer literacy, with experience navigating software platforms and databases
- Excellent verbal and written communication skills
- Previous experience in dispatching, scheduling, or customer service
- Ability to multitask, prioritize, and remain calm in a fast-paced environment
- Strong organizational skills and attention to detail
- Experience in janitorial services, facilities management, or related industries preferred
- Knowledge of dispatch software or work order management systems preferred
- Leadership ability to guide and support frontline staff when necessary preferred
Job Duties
- Receive, prioritize, and dispatch janitorial work orders using our Technology
- Ensure jobs are assigned to the appropriate personnel in a timely and efficient manner
- Monitor completion of tasks and follow up to confirm quality and timeliness
- Serve as the primary point of contact for client service requests and inquiries
- Communicate clearly and professionally with clients in both English and Spanish
- Provide updates, reports, and service confirmations as needed through our technology
- Collaborate with Dispatch to receive and confirm completion of assignments
- Complete daily reports and shift handovers
- Maintain accurate logs of service requests, assignments, and completion status
- Assist management in monitoring staffing levels and workload distribution
- Support the Site Supervisor/Manager in resolving issues, escalations, or emergencies
- Navigate and utilize ABM Clean for all dispatch and reporting functions
- Prepare daily/weekly reports on service requests, trends, and completion rates
- Support continuous improvement by identifying recurring issues and recommending solutions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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