Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
competitive salary
inclusive work environment
Job Description
Climate Pros is a well-established company specializing in facility maintenance services, with a strong commitment to delivering exceptional service to clients across various industries. Known for their dedication to quality and customer satisfaction, Climate Pros offers comprehensive maintenance solutions that enhance operational efficiency and ensure the smooth functioning of client facilities. The company is recognized for its innovative approach in the facility maintenance sector and its focus on fostering a collaborative and supportive work environment for its employees.
The Dispatch Coordinator plays a critical role within Climate Pros by managing the daily schedules of Service Technicians and handling incoming ... Show More
The Dispatch Coordinator plays a critical role within Climate Pros by managing the daily schedules of Service Technicians and handling incoming ... Show More
Job Requirements
- High school diploma or GED
- 3-5 years of dispatch experience
- Excellent oral and written communication skills
- Ability to multitask under pressure
- Strong organizational skills
- Computer knowledge including MS Office - Word, Excel, and Outlook
- Geographical knowledge of service area or map reading skills
- Experience managing and prioritizing multiple projects
- Experience with FM facility maintenance
- Self-sufficient and able to work with little direct supervision
- Honest team player committed to safety and growth
Job Qualifications
- Excellent oral and written communication skills
- Ability to multitask under pressure
- Experience managing and prioritizing multiple projects
- Strong organizational skills
- Geographical knowledge of service area or map reading skills
- Experience with FM facility maintenance
- Knowledge of industry is recommended but not required
- Self-sufficient and able to work with little direct supervision
- High school diploma or GED
- 3-5 years of dispatch experience
- Computer knowledge including MS Office - Word, Excel, and Outlook
- Honest team player, growth-oriented, ability to do whatever it takes safely
Job Duties
- Handle the dispatch process from initial service call to completion including taking incoming customer calls and scheduling all service calls as they are received
- Dispatch Service Technicians for each call
- Monitor technician's progress while on call and adjust dispatches as necessary
- Respond to all messages left overnight
- Document all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers
- Create dispatch tickets for all service calls
- Debrief Service Technicians after completion of each call
- Maintain the dispatch board(s)/schedule
- Forecast workload for 2-3 days out
- Maintain on-call schedules for Service Technicians
- Plan, schedule and manage customer's preventative maintenance and work orders by priority
- Regularly review work order backlog
- Monitor and maintain work order network
- Dispatch and coordinate company driver deliveries and equipment to site or technicians
- Perform other related duties as required and assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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