Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
Forward Air is a prominent logistics and transportation company established in 1990 that specializes in providing ground transportation and related logistics services primarily for the North American air freight and expedited less-than-truckload (LTL) markets. The company excels in delivering surface shipping solutions that are accelerated and "time-definite," enabling customers to receive their shipments at specific times on a more cost-effective basis than air transportation. Over the years, Forward Air has expanded its service offerings to include full truckload operations, final-mile coverage, and specialized airline logistics programs to meet the diverse and evolving needs of its customer base. With a comprehensive... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in transportation, dispatch, or logistics preferred
- Ability to work in a fast-paced, deadline-driven environment
- Strong interpersonal and communication skills
- Proficiency in Microsoft Office products
- Willingness to work flexible hours as required
- Ability to multitask and prioritize effectively
Job Qualifications
- Self-motivated problem-solver with fervent desire to meet customer needs
- Strong verbal and written communication skills
- Desire for a long-term career with an industry-leading company
- Ability to present and maintain a positive corporate image in a fast-paced environment
- Proactively establish and maintain effective working team relationships with all support departments
- Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook
- Must be willing to work a flexible schedule
Job Duties
- Coordinate, schedule, dispatch, and plan customer freight shipments
- Monitor shipments throughout transit to ensure on-time delivery and resolve issues proactively
- Build and maintain strong relationships with Independent Contractors within the assigned fleet
- Partner with customer service and sales teams to ensure customer requirements are met
- Manage customer and driver expectations in alignment with operational capabilities
- Provide accurate and timely transportation quotes based on customer requirements
- Recommend appropriate transportation modes, vehicle types, and routing options
- Utilize TMS systems and market insights to develop competitive pricing and solutions
- Analyze freight specifications to determine optimal routing and mode selection
- Maintain a high level of responsiveness in a fast-paced, deadline-driven environment
- Monitor market conditions, capacity trends, and rate fluctuations to support accurate quoting
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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