Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Job Description
Indy Eleven Professional Soccer is a renowned sports organization committed to delivering exceptional soccer experiences to its fans and community. As a professional soccer club participating in competitive leagues, Indy Eleven focuses on excellence both on and off the field. The club has established itself as a central figure in the local sports and entertainment scene, providing fans with high-quality games, community events, and memorable engagement opportunities. With a commitment to fostering a passionate and inclusive fan environment, Indy Eleven continuously invests in its venue, game day operations, and overall customer satisfaction to ensure every match day is an unforgettable... Show More
Job Requirements
- Bachelor’s degree or equivalent
- at least five years related experience preferably in a sports venue
- ability to lift up to 50 lbs
- ability to remain standing for long periods and walk long distances
- ability to work up to 16 hours on game day and up to 80 hours a week on selected times
- ability to work weekends and holidays as needed
Job Qualifications
- Bachelor’s degree or equivalent
- at least five years related experience preferably in a sports venue
- excellent written and verbal communication skills
- ability to multitask in a stressful environment
- strong attention to detail and accuracy
- excellent people and customer service skills
- coachable, willing, and able to learn quickly
- ability to work up to 16 hours on game days and up to 80 hours a week during selected times
- ability to work weekends and holidays as needed
Job Duties
- Plan, prepare, and execute all game operation activities
- overseer event setup and all game logistics, including parking and gate operations
- create and manage operations budget, working creatively to maximize cost efficiencies
- coordinate with other departments and stadium vendors to assure venue readiness for all events
- oversee the development of direct game presentation, special events and promotions, including pregame, halftime, and postgame activities
- coordinate with public safety, security, and emergency management in partnership with the venue and related vendors
- collaborate with graphic designer on Daktronics or related system functionality
- coordinate with Daktronics or related system on set-up and utility of system
- assist in various external events at the venue, outside of the regular Indy Eleven schedule, using the Videoboard or other related technology
- coordinate the set-up, tear down, and maintenance of the facility for each event, including coordination with Corporate Partnerships and Marketing departments, preparing the concourse, restrooms, gates, and games
- develop and implement fan policy guidelines and company emergency plan
- assist in creating emergency action plans and relay to staff
- supervise event security and medical crews, managing contracted services, billings, call times, numbers, and venue policy implementation
- manage relationships with venue partners, including liaison with venue management for facility use, vendor access, and emergency management
- coordinate partnerships and negotiate contracts with vendors for key stadium services such as security, parking, gameday staffing, food and beverage, and trash management
- develop and maintain sales and trade accounts
- organize and control facility storage areas
- maintain positive working relationships with all departments
- provide excellent customer service addressing fan complaints and issues
- coordinate with Marketing and Corporate Partnerships on arrival, storage, and dispensing of promotional items
- coordinate and monitor department work schedules
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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