Director Supplier Quality Support PMG
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Company car
travel allowance
Charity support
Job Description
Lopez Dorada is a prominent supplier renowned for its commitment to quality and innovation within the food production industry. With a strong focus on strategic partnerships and product excellence, Lopez Dorada serves key clients such as McDonald's, one of the world's leading fast-food chains. This collaboration underscores the company's dedication to maintaining high standards in product quality, safety, and customer satisfaction across multiple regions and categories. The company values robust relationships not only with its corporate partners but also with Owner Operators, Restaurant Crews, and Field Offices, ensuring seamless integration and superior service throughout its supply chain.
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Job Requirements
- Bachelor's degree
- Minimum of 3 years of experience as Field Service/SQS manager or related experience
Job Qualifications
- Proficient in MS Word, Excel, Power Point and the Internet
- Excellent verbal and written communication skills
- Professional appearance and telephone manner
- Able to present information in a formal presentation setting
- Excellent interpersonal and relationship building skills
- Customer-focused
- Strong problem-solving ability
- Plans and delivers results
- Strategically focused but able to execute tactically
Job Duties
- Develops Field Service Team strategies to establish and maintain preferred business relationships with McDonald's Home Office, Field Office, Owner/Operator, and distribution center customers
- Champions Lopez Dorada's business philosophies, quality and food safety improvement initiatives, and other pertinent information to the McDonald's system
- Promotes the Lopez Dorada brand
- Participates as a member of the McDonald’s Business Unit (MBU) Team providing key insights on field activities, business performance/insights and product performance in the restaurants and distribution centers
- Identifies and aligns with key McDonald’s and Lopez Dorada initiatives to drive development of a Field Service Team annual strategic plan
- Facilitates team strategic plan updates and quarterly meetings as needed to ensure success
- Maintains preferred relationships with McDonald's Menu Innovation, NABIT, US Operations and Field Office teams to support new product/platform development, testing, commercialization and deployment
- Identifies opportunities to improve product/platform integration into the restaurants and introduce restaurant innovations
- Develops, communicates and executes annual Field Service Team budgets to include travel/entertainment, company car and Ronald McDonald House (charity) support
- Utilizes data collected in the field to identify product quality improvement initiatives with key McDonald’s or internal Lopez Dorada stakeholders
- Actively gathers product performance and satisfaction information from customers
- troubleshoots quality related opportunities in the field and communicates internally to resolve product performance opportunities
- Responsible for managing product damages within assigned distribution centers and working collaboratively with internal Lopez Dorada stakeholders to resolve ongoing challenges
- Relays information regarding planned promotional activities, LTO’s (Limited Time Offer) and regional product activity internally and communicates impact on sales volume to poultry, beef and pork category leads for production planning needs across the McDonald's account
- Maintains current knowledge of McDonald's restaurant operations, distribution systems, and Lopez Dorada's manufacturing & safety processes
- Fully understands Lopez Dorada’s product quality attributes
- Facilitates opportunities to educate field team on new products, platforms and processes
- Plans key messaging and actively participates in various McDonald's field activities/events including ROA's, NFOM's, World Wide Conventions, Purchasing Committee meetings and RMHC events in order to promote Lopez Dorada and maximize the opportunity to further build relationships
- Identifies opportunities to involve Lopez Dorada leadership in such activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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