Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $126,000.00 - $180,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible working hours
Professional development opportunities
hybrid work model
Job Description
LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The organization is dedicated to delivering an unparalleled experience that celebrates the city of Los Angeles and the United States as a whole. With the Summer Games returning to the U.S. for the first time in 32 years, and Los Angeles hosting its third Olympic Games as well as the first Paralympic Games, LA28 stands at the forefront of a historic and exciting chapter in Olympic and Paralympic history. This landmark event is more than just a sporting competition; it is a... Show More
Job Requirements
- Minimum of 8+ years of experience in managing decentralized operations or multi-site service delivery
- Proven experience in leading teams across multiple locations
- Experience in budget development and procurement processes
- Ability to design and implement service levels and stakeholder journey frameworks
- Demonstrated ability to collaborate with Venue Owners, local authorities, and cross-functional departments
- Strong leadership and team-building skills
- Excellent interpersonal and communication skills
- High level of adaptability and flexibility
- Strong organizational and analytical skills
- Experience in Olympic and Paralympic Games operations or similar major sporting events
- Commitment to delivering inclusive, athlete-centered services aligned with IOC/IPC standards and expectations
- Ability to perform effectively under pressure
- Advanced proficiency in project tracking tools such as Smartsheet and Microsoft Office Suite (Excel, PowerPoint, Teams, SharePoint)
- The position is based in Los Angeles with in-person attendance required
- Must be able to work efficiently in an open cubicle environment
- Must be able to navigate large residential and operational zones
- Flexibility to occasional physical or travel-related requirements
- Frequent travel to venue sites
- Flexibility to work evenings, weekends, and holidays
- Typically involves a hybrid model with 4 days in-office per week
- Local, domestic, and international travel may be required
Job Qualifications
- Minimum of 8+ years of experience in managing decentralized operations or multi-site service delivery
- Proven experience in leading teams across multiple locations
- Strong operational planning and execution capabilities
- Experience in budget development and procurement processes
- Ability to design and implement service levels and stakeholder journey frameworks
- Demonstrated ability to collaborate with Venue Owners, local authorities, and cross-functional departments
- Strong leadership and team-building skills
- Excellent interpersonal and communication skills
- High level of adaptability and flexibility
- Strong organizational and analytical skills
- Experience in Olympic and Paralympic Games operations or similar major sporting events is highly desirable
- Commitment to delivering inclusive, athlete-centered services aligned with IOC/IPC standards
- Ability to perform effectively under pressure
- Advanced proficiency in project tracking tools such as Smartsheet and Microsoft Office Suite (Excel, PowerPoint, Teams, SharePoint)
Job Duties
- Lead the planning and operational delivery of Satellite Villages, Grooms and Vet accommodations, and Football Hotels, ensuring alignment with Games-wide standards and timelines
- Create and develop service levels and stakeholder journey frameworks in collaboration with stakeholder representatives
- Manage decentralized teams across multiple locations, providing leadership, guidance, and oversight
- Develop operational plans, staffing models, and service guidelines tailored to each accommodation site
- Ensure consistency in service delivery across all Village accommodation sites
- Coordinate with Venue Owners to align operational plans and service levels
- Review and develop Venue Use Agreements
- Enhance collaboration with local authorities and entities to support site-specific operations and compliance
- Collaborate with cross-functional areas including National Committees Services, Accreditation, Transport, Arrivals & Departures, Logistics, Cleaning & Waste, Event Services, Press Operations, Security, and Food & Beverage
- Lead the unit's budget and procurement processes in coordination with relevant departments
- Support readiness activities including site walkthroughs, simulations, and operational testing
- Contribute to the development of contingency plans and escalation protocols
- Monitor performance and service delivery, implementing improvements based on feedback and data
- Provide regular updates and reports to senior leadership and stakeholders
- Support the transition to Village Closing, ensuring smooth wrap-up and handover
- Assist in knowledge management by documenting processes and operational insights
- Foster a collaborative and inclusive team culture across all locations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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