Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
performance bonuses
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company with an established presence in the global market. Managing over 400 hotels with a portfolio valued at more than 15 billion dollars, Highgate operates across North America, Europe, the Caribbean, and Latin America. With a 30-year history as a pioneer in the hospitality industry, Highgate is recognized for its innovative approaches and strategic expertise throughout the property lifecycle. Their services span from planning and development to recapitalization and disposition, ensuring continuous value maximization for their stakeholders. The company’s strengths lie in their diverse portfolio, which includes bespoke lifestyle... Show More
Job Requirements
- Bachelor's degree preferred
- minimum 3 years' sales leadership experience
- prior hotel sales and luxury hotel experience
- proficiency in sales automation and PMS systems
- strong knowledge of luxury guest expectations
- experience with ownership groups and asset management communication
- excellent communication and networking skills
- ability to work collaboratively with cross-functional teams
Job Qualifications
- Bachelor's degree preferred in marketing
- at least 3 years experience as a sales leader, with prior hotel sales experience and progressive luxury hotel sales experience
- deep understanding of luxury guest expectations and 5-star service delivery
- experience dealing with or communicating with ownership groups and asset management, and partner vendors
- proficient in managing or using sales automation (ENVISION) and PMS systems
- experience working collaboratively with revenue management
- prior hotel experience in hospitality sales, conference planning, and or convention skills
- well-rounded knowledge of all market segments and channel sources, as well as the ability to develop a strategic plan for each
- excellent communication and presentation skills
- excellent relationship-building skills and able to effectively network
Job Duties
- Responsible for leading and driving top line revenue for traditional sales segments to include group and volume transient
- assess and react to market trends, market share and the competitive hotel environment
- develop and implement a marketing communications plan designed to achieve the desired positioning of the hotel, as well as manage the sales and marketing budget that supports all initiatives
- act as the hotel's voice of the customer and communicate key issues or concerns at all levels of the organization
- fluent in reading, assimilating, using Smith Travel Research data, financial P and L, mix of sales, forecasting, group pace or position and a wide array of traditional hotel reporting
- solicit new and existing accounts to meet or exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
- prepare correspondence to customers, internal booking reports and file maintenance
- participate in daily business review meeting, training and other sales related meetings as required
- ability to work with other departments within the hotel to provide quality service to customers
- maintain positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction
- attend industry meetings and tradeshows as requested in addition to community events
- develop and maintain knowledge of local and economic market trends, competition and customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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