Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
performance bonuses
Employee Discounts
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company renowned for its innovation and extensive expertise within the hospitality industry. The company holds a dominant presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, and continues to expand its footprint into Europe, Latin America, and the Caribbean. Highgate's robust portfolio features global properties valued at over $20 billion, generating more than $5 billion in cumulative revenues annually. The firm specializes in guiding hospitality properties through every stage of the lifecycle, including planning, development, recapitalization, and disposition. Leveraging creativity and advanced... Show More
Job Requirements
- Bachelor’s degree preferred in marketing
- Minimum 3 years experience as a sales leader in hotel sales
- Strong knowledge of luxury hospitality and guest service standards
- Experience with sales automation and PMS systems
- Proven ability to analyze market data and hotel financials
- Strong communication and interpersonal skills
- Ability to work collaboratively with multiple departments
- Willingness to attend industry events and travel as required
Job Qualifications
- Bachelor’s degree preferred in marketing
- At least 3 years experience as a sales leader, with prior hotel sales experience and progressive luxury hotel sales experience
- Deep understanding of luxury guest expectations and 5-star service delivery
- Experience dealing with and communicating with ownership groups and asset management, and partner vendors
- Proficient in managing and using sales automation (ENVISION) and PMS systems
- Experience working collaboratively with revenue management
- Prior hotel experience in hospitality sales, conference planning, and or convention skills
- Well-rounded knowledge of all market segments and channel sources, and ability to develop a strategic plan for each
- Excellent communication and presentation skills
- Excellent relationship-building skills and able to effectively network
Job Duties
- Lead and drive top line revenue for traditional sales segments to include group and volume transient
- Assess and react to market trends, market share and the competitive hotel environment
- Develop and implement a marketing communications plan designed to achieve the desired positioning of the hotel, as well as manage the sales and marketing budget that supports all initiatives
- Act as the hotel's voice of the customer and communicate key issues/concerns at all levels of the organization
- Use Smith Travel Research data, financial P&L, mix of sales, forecasting, group pace/position and traditional hotel reporting
- Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
- Prepare correspondence to customers, internal booking reports and file maintenance
- Participate in daily business review meeting, training and other sales related meetings
- Work with other departments within the hotel to provide quality service to customers
- Maintain positive guest relations at all times
- Resolve guest complaints, ensuring guest satisfaction
- Attend industry meetings and tradeshows as requested in addition to community events
- Develop and maintain knowledge of local and economic market trends, competition and customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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