Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $114,000.00 - $146,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Miami Marriott Biscayne Bay, part of the globally renowned Marriott International portfolio, is a premier hotel located in the vibrant city of Miami, Florida. This full-service hotel offers stunning waterfront views and combines modern luxury with authentic Floridian charm, making it an exceptional place for guests seeking comfort and elegance. As a member of Marriott International, the property upholds the highest standards of hospitality, ensuring a welcoming environment for guests and associates alike. Marriott International is a leading hospitality company dedicated to providing exceptional experiences across its diverse portfolio of brands. The company's commitment to innovation, inclusivity, and sustainability sets... Show More
Job Requirements
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- Ability to analyze service issues and identify trends
- Strong decision-making skills to keep property aligned with goals
- Experience developing operational strategies aligned with brand business strategy
- Skilled in financial monitoring including budget performance and wage control
- Capable of coaching and supporting operations teams
- Skilled in human resources activities including performance management and associate engagement
- Commitment to promoting fairness, equity, and inclusion in the workplace
- Effective communication skills for conveying goals and expectations
- Ability to foster innovative service improvements and guest satisfaction
Job Qualifications
- 2-year degree in Business Administration, Hotel and Restaurant Management, or related field with 4 years relevant experience
- or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related field with 2 years relevant experience
- Experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- Strong leadership and team development skills
- Proven ability to manage budgets and operational strategy
- Excellent communication and problem-solving abilities
Job Duties
- Develop and implement departmental strategies aligned with brand service standards
- Monitor and analyze rooms operations sales performance against budget
- Coach and support operations teams in managing occupancy, rate, wages, and controllable expenses
- Lead guest satisfaction improvement initiatives by reviewing feedback and taking corrective actions
- Ensure visible leadership presence to engage with guests and staff regularly
- Manage human resources functions including associate development, performance appraisals, and disciplinary procedures
- Foster associate commitment through communication and modeling desired service behaviors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink helps restaurants, hotels, and hospitality businesses hire.
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