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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
Paid Time Off
Parental leave
Holidays
wish day paid time to volunteer
401k with employer match
Legal and identify theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Job Description
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, managing a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. With a mission to put the world on vacation, the company is committed to providing exceptional travel experiences to millions of travelers worldwide. Known for innovation and growth, Travel + Leisure Co. fosters an engaging and dynamic work environment where every day offers new learning opportunities and the chance to inspire unforgettable vacations. The company prides itself on a culture of hospitality, inclusiveness, and continuous improvement, emphasizing teamwork, excellence, and community involvement... Show More
Job Requirements
- Bachelor’s degree required
- Assigned training as needed
- Minimum of 10 years of progressive experience in hospitality, vacation ownership, rental operations, or related industries
- Minimum of 3-5 years of leadership experience managing managers, supervisors, or multi-layered teams
- Demonstrated financial accountability including budgeting, revenue oversight, or billing compliance
- Minimum of 2-3 years in call center customer service operations
Job Qualifications
- Bachelor’s degree required
- Assigned training as needed
- Excellent people skills
- Ability to bring a project to completion over an extended period
- Experience negotiating relationships in cross functional teams with competing priorities
- Purposeful
- Presentation skills
- Professional appearance
- Collaborative attitude
- Proficient in Microsoft Word, PowerPoint, and Outlook
- Expert in Microsoft Excel
- Minimum of 10 years of progressive experience in hospitality, vacation ownership, rental operations, or related industries
- Minimum of 3-5 years of leadership experience managing managers, supervisors, or multi-layered teams
- Demonstrated financial accountability including budgeting, revenue oversight, or billing compliance
- Minimum of 2-3 years in call center customer service operations
Job Duties
- Provide strategic oversight of rental operations, including reservation management, payment processing, relocations, guest relations, and owner rental programs
- Establish and govern standardized operating models that ensure consistency, scalability, and service excellence
- Ensure accurate and timely delivery of reservation and arrival data to resorts to support guest experience and on-site revenue opportunities
- Develop and manage relationships with internal and external call center partners
- Own the full financial lifecycle of rental operations, including forecasting, margin management, billing accuracy, refunds, and night audit oversight
- Partner with Accounting and Revenue Management to ensure compliant revenue recognition, internal controls, and financial risk mitigation
- Analyze actual versus forecasted performance, identifying trends, risks, and corrective actions
- Oversee fiscal management of relocation and group collections processes
- Secure, process, and optimize rental inventory across internal and external channels, including group, corporate, and VIP travel
- Lead owner rental inventory acquisition strategies, including points-based, weeks-based, and whole ownership inventory
- Partner with Revenue Management to support pricing strategy and inventory monetization objectives
- Direct the integration and optimization of payment, collections, and reservation systems
- Oversee documentation of operational processes to support training, audit readiness, and business continuity
- Develop and implement policies and practices supporting owner rental operations and guest experience improvements
- Develop and govern communication and educational tools, including call center scripting and program updates for resort teams
- Partner with Sales and Marketing to ensure arrival and guest information supports revenue and sales objectives
- Lead and develop a multi-layered leadership organization, including managers, supervisors, and team leaders
- Foster a culture of accountability, continuous improvement, and high performance
- Model and reinforce Wyndham’s Count on Me behaviors across the organization
- Partner cross-functionally to execute enterprise initiatives and operational strategies
- Lead process improvement initiatives to reduce cost, eliminate inefficiencies, and enhance scalability
- Leverage operational and financial metrics to drive data-informed decision-making
- Travel should be no more than 25% of the job
- travel would be limited to occasional site visits as well as other Travel + Leisure offices
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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