director, Program Management - Starbucks Reserve and Roastery
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $165,500.00 - $276,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Paid parental leave
Paid vacation
Paid sick leave
Paid holidays
Personal Days
401(k) retirement plan
Employee stock purchase plan
Tuition coverage
Student loan management
backup care
DACA reimbursement
Job Description
Starbucks Coffee Company has established itself as a leading global coffeehouse known for celebrating coffee, cultivating connections, and fostering extraordinary leadership. Since its inception, Starbucks has pursued a unique vision that goes beyond serving coffee — it aims to create shared experiences and build community. This commitment shines through Starbucks Reserve® and Roastery, a distinct division designed to elevate coffee enjoyment into an immersive, multi-sensory experience. With flagship locations in New York, Chicago, and Seattle's historic Pike Place, these stores serve as windows into the coffee journey, blending freshly roasted rare coffees with artisanal food and hand-crafted beverages to deliver... Show More
Job Requirements
- 5+ years of retail management experience directing multiple districts, P&L, inventory, operations, customer service and marketing
- 7+ years of management experience leading a team of 6 or more, including training and coaching to support team members to achieve partner, business and customer results
- experience in a multi-unit environment, knowledge of retail and/or restaurant industry operations and financial reporting
- strong organization, interpersonal and problem-solving skills
- minimum High School or GED
- a college degree in business or closely related field OR 4+ years of US Military service may substitute for a portion of required experience
Job Qualifications
- 5+ years of retail management experience directing multiple districts, P&L, inventory, operations, customer service and marketing
- 7+ years of management experience leading a team of 6 or more, including training and coaching to support team members to achieve partner, business and customer results
- experience in a multi-unit environment, knowledge of retail and/or restaurant industry operations and financial reporting
- strong organization, interpersonal and problem-solving skills
- minimum High School or GED
- demonstrated experience establishing cross-functional collaborative relationships with teams across business units and enterprise functions
- strong influencing skills
- purposefully integrating diverse points of view and championing equitable representation across the market
- demonstrated entrepreneurial mindset embracing critical questioning, innovation and continuous improvement
- effective collaboration and communication skills to deliver the Starbucks Reserve experience
- ability to develop multi-dimensional leaders through coaching and observation
- ability to create an inclusive culture of excellence where teams thrive
- strong problem-solving, analytical skills and ability to lead projects to completion
Job Duties
- work closely with vp, operations and implementation, Starbucks Reserve to ensure strategic programs are delivered according to defined success criteria
- develop an integrated plan that includes program deliverables, strategic alignment, total revenue, profit opportunity, business-wide impacts, for Starbucks Reserve
- plan and manage business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives
- drive operational planning and execution for changes to policies and practices, promotional programs and initiatives and rollout strategies for all new products, programs and systems
- drive a strategy for the growing events business across Starbucks Reserve locations
- estimate resource requirements as part of the annual planning and budgeting process and prepares quarterly forecast updates
- work across business unit and functional lines to create a cohesive working team, build relationships and deliver programs and associated projects leveraging matrixed resources
- coordinate implementation assignments so each department at the Starbucks Support Center has a representative from Starbucks Reserve to provide direction on programs
- meet regularly with key stakeholders to provide information, data and recommendations to support the decision making process
- provide coaching, direction and leadership support to challenges and inspire partners to achieve partner, business and customer results
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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