Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability insurance
Retirement Plan
Paid Time Off
Paid parental leave
holiday time off
Personal Leave
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Job Description
TouchPoint, Support Services, is a leading provider of customer-focused support services within the healthcare industry. The company excels as a healthcare support service provider specializing in areas such as healthcare housekeeping, laundry processing management, patient transportation, and food service. Known for its dedication to quality, exceptional customer service, and delivering unequivocal results, TouchPoint is comprised of a team of highly committed and talented professionals who strive to provide the best possible outcomes to their clients and patients. As a part of Compass Group USA, a global leader in food and support services, TouchPoint benefits from the strength, resources, and innovation... Show More
Job Requirements
- Bachelor's degree or equivalent experience in healthcare administration or related field
- Minimum 5 years of leadership experience in healthcare, hospitality, or related industry
- Proven track record of managing frontline associates and operational teams
- Solid understanding of budget management and service quality metrics
- Strong knowledge of hospital policies and regulatory requirements
- Ability to build collaborative relationships with clinical and hospital leadership
- Excellent problem-solving and decision-making skills
- Effective communication and interpersonal abilities
- Must be able to work full time, Monday through Friday
- Bonus eligible
Job Qualifications
- Management experience at the director, assistant director, or operations manager level
- Previous hospital patient transportation experience
- Ability to analyze and interpret financial and other data
- General business acumen
- Excellent interpersonal and communication skills
- Strong customer service experience with a positive attitude
- Ability to plan, organize, and achieve effective time management
- Ability to work under pressure and meet established goals and objectives
Job Duties
- Provide strategic and operational leadership for all patient observation functions, ensuring continuous, compassionate, and effective patient monitoring throughout the facility
- Plan, organize, and direct all departmental activities, establishing clear work standards, policies, and performance expectations
- Lead, train, and develop supervisors and frontline observation staff through structured coaching, onboarding, and ongoing development programs
- Coordinate closely with nursing, behavioral health, and support departments to ensure observation services align with patient care plans and safety needs
- Oversee the accuracy and timeliness of documentation, communication, and patient behavior reporting to clinical teams
- Maintain financial accountability, including the preparation, monitoring, and analysis of departmental budgets
- ensure operations stay within established labor and expense goals
- Analyze and act on performance metrics, identifying operational trends, improvement opportunities, and best practices that enhance patient safety and staff efficiency
- Ensure compliance with all applicable hospital, federal, state, and regulatory standards, including JCAHO, OSHA, and CDC
- Build and sustain strong working relationships with hospital leadership and clinical partners to ensure smooth coordination of observation services
- Manage add-on or adjacent services such as patient safety attendants, lift assistance, courier, valet, or shuttle operations, where applicable
- Promote a departmental culture rooted in accountability, empathy, and service excellence, empowering team members to deliver high-quality patient care
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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