Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
Paid parental leave
holiday time off
Personal Leave
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Job Description
TouchPoint, Support Services, is a leading provider of customer-focused support services within the healthcare sector. Our organization specializes in delivering a range of essential operational services, including healthcare housekeeping, management of laundry processing, patient transportation, and comprehensive food service management. As a division of Compass Group USA, TouchPoint prides itself on assembling a team of highly committed and skilled professionals dedicated to achieving outstanding service outcomes for our clientele in the healthcare industry. With a focus on quality, exceptional customer service, and tangible results, TouchPoint continues to set high standards for patient care support services across multiple healthcare facilities.
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Job Requirements
- Management experience at the director assistant director or operations manager level
- Previous hospital patient transportation experience
- Ability to analyze and interpret financial and other data
- General business acumen
- Excellent interpersonal and communication skills
- Strong customer service experience with a positive attitude
- Ability to plan organize and achieve effective time management
- Ability to work under pressure and meet established goals and objectives
Job Qualifications
- Management experience at the director assistant director or operations manager level
- Previous hospital patient transportation experience
- Ability to analyze and interpret financial and other data
- General business acumen
- Excellent interpersonal and communication skills
- Strong customer service experience with a positive attitude
- Ability to plan organize and achieve effective time management
- Ability to work under pressure and meet established goals and objectives
Job Duties
- Provide strategic and operational leadership for all patient observation functions ensuring continuous compassionate and effective patient monitoring throughout the facility
- Plan organize and direct all departmental activities establishing clear work standards policies and performance expectations
- Lead train and develop supervisors and frontline observation staff through structured coaching onboarding and ongoing development programs
- Coordinate closely with nursing behavioral health and support departments to ensure observation services align with patient care plans and safety needs
- Oversee the accuracy and timeliness of documentation communication and patient behavior reporting to clinical teams
- Maintain financial accountability including the preparation monitoring and analysis of departmental budgets ensure operations stay within established labor and expense goals
- Analyze and act on performance metrics identifying operational trends improvement opportunities and best practices that enhance patient safety and staff efficiency
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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