Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $76,197.00 - $92,360.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan
Company paid life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral program
Job Description
HMSHost at Cleveland Hopkins International Airport is a premier provider of food and beverage services within the airport environment. As a subsidiary of Avolta, which includes Dufry, Hudson, and other affiliates, HMSHost specializes in delivering exceptional dining experiences to travelers through its extensive network of restaurants and concessions. Located at 5300 Riverside Drive, Cleveland, OH 44135, HMSHost is committed to maintaining high standards of hospitality, operational efficiency, and customer satisfaction within a unique and fast-paced setting. The company emphasizes diversity, inclusion, and equal opportunity in its employment practices, fostering a welcoming and supportive workplace for employees at all levels. The... Show More
Job Requirements
- Progress toward or attainment of bachelor’s degree in Hospitality Management or equivalent experience
- Minimum of 7 years of progressive restaurant management experience including multi-unit oversight
- Demonstrated ability to lead and manage teams effectively
- Strong financial management skills including budgeting and forecasting
- Excellent communication skills
- Ability to work varied and rotating schedules
- Proficient in restaurant operational software and technology
- Commitment to uphold safety and health standards
- Ability to build and maintain relationships with landlords, unions, and stakeholders
Job Qualifications
- Bachelor’s degree in Hospitality Management or related field preferred
- Minimum of 7 years of restaurant experience with at least 3 years in multi-unit management
- Demonstrated financial acumen and ability to understand and manage P&L statements
- Strong knowledge of restaurant operations, service quality, safety, and compliance standards
- Proven ability to build and lead high-performing teams
- Excellent interpersonal and communication skills for working with diverse stakeholders including unions and landlords
- Proficient in using operational tools and technology such as MIV, Crunch Time, and Kronos
- Strong problem-solving and critical thinking abilities
- Experience managing budgets and meeting financial targets
- Ability to coach, develop, and motivate employees
- Familiarity with federal, state, and local health and safety regulations
Job Duties
- Ensures all GMs and staff recognize the importance of preparing each restaurant for next-day opening and holds GMs accountable for closing and opening checklist requirements
- Facilitates the development and implementation of the annual budget, financial forecasts, and business goals and leads unit management to ensure budgeted sales and profit goals are achieved
- Develops and maintains relationships with landlords, brand partners, and DBE joint venture partners
- Interviews candidates for key jobs and makes hiring, termination, advancement, and promotion decisions
- Responsible for scheduling managers to ensure leadership presence during all hours of operation
- Holds GMs accountable for on-boarding and off-boarding processes including compliance with badging and training
- Provides coaching and support to restaurant staff to achieve business goals
- Ensures compliance with safety standards and health protocols including wellness checks and COVID-19 requirements
- Oversees product availability, orders, inventory management, and vendor communications
- Monitors and maintains restaurant equipment and schedules repairs
- Champions waste minimization and participates in food donation programs
- Maintains knowledge of brand standards, lease agreements, labor agreements, and trains associates accordingly
- Manages day-to-day associate activities and resolves customer and associate issues
- Implements marketing programs and complies with promotional activities to drive revenue
- Collaborates with regional leadership and financial officers on operational and financial decisions
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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