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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $160,000.00 - $180,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Dental Insurance
Health Insurance
Paid parental leave
401(k)
Commuter assistance
Disability insurance
Tuition Reimbursement
Vision Insurance
Parental leave
Job Description
Coach is a globally renowned fashion house founded in New York City in 1941. With a rich heritage deeply rooted in the city that inspires creativity and innovation, Coach has become synonymous with quality craftsmanship and timeless designs. The brand is part of the Tapestry portfolio, a global collective of luxury brands dedicated to pushing boundaries and embracing inclusivity and optimism. Tapestry fosters a collaborative environment where each brand, including Coach, thrives by delivering exceptional products and experiences to customers around the world. With its headquarters in Manhattan, New York, Coach continues to honor its traditions while embracing modernity and... Show More
Job Requirements
- Bachelor's degree preferred
- 10+ years of relevant work experience including 6+ years of retail operations experience
- Advanced computer skills with proficiency in Word and Excel
- Knowledge of Zipline software preferred
- Strong written and verbal communication skills
- Highly organized and detail oriented
- Proven leadership and team development skills
- Ability to work in fast-paced collaborative environments
- Experience in project management of retail store setups
- Ability to maintain compliance with regulatory standards
- Proactive problem-solving and troubleshooting skills
- Adaptability to changing business needs and environments
Job Qualifications
- Bachelor's degree preferred
- Over 10 years of relevant work experience including 6+ years in retail operations
- Advanced computer skills with proficiency in Word and Excel
- Knowledge of Zipline preferred
- Strong written and verbal communication skills
- Highly organized with ability to prioritize multiple tasks
- Experience collaborating across various company functions and levels
- Proven leadership skills with success in motivating teams
- Ability to implement strategies and monitor progress
- Proactive troubleshooting and problem-solving abilities
- Adaptability and flexibility in dynamic environments
- Creativity and practical approach to complex business challenges
- Customer service orientation and teamwork focus
- Passion for continuous learning and impact
Job Duties
- Developing and maintaining communication strategies for North America Retail, Outlet and Coffee Shop teams
- Leading management and ongoing development of the Playbook platform for field communication and task planning
- Collaborating with cross-functional partners to update business processes and communication for field initiatives
- Providing support and guidance for new and developing business needs
- Maintaining and updating store policies and procedures in partnership with business and field leadership
- Partnering with Legal, InfoSec, Internal Audit, Finance, Treasury and Asset Protection for policy compliance and risk mitigation
- Managing and developing inventory systems including MIMS, PCS and Datascan in coordination with IT, Inventory Control and Transportation
- Leading project management for new store openings, renovations, relocations and closings, ensuring alignment with corporate partners
- Partnering with Architecture, Visual Merchandising and Field Leadership to review floor plans focused on POS placement, backroom layout and storage capacity
- Planning and executing the Store Manager Conference and other field-related meetings with cross-functional teams and vendors
- Maintaining and executing the business continuity plan in response to events such as weather or system outages
- Developing expert knowledge of in-store processes, applications and systems
- Leveraging data and analytics to identify trends and drive continuous improvement initiatives
- Exploring and implementing new technology solutions to improve field operations
- Collaborating with local and international business units to share best practices and support Omni Operations initiatives
- Monitoring communications after hours for urgent issues
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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